Reporting for Call Center problems

[adminkirk]

Hi all,

We've got a BCM400 running 4.0 and use Nortel Reporting for Call Center to generate usage reports.

The problem we are having is when generating a report, the windows for the report and the help defined open, but the reports never generate.

If you attempt to generate the reports after a fresh reboot, it will generate one or two, but eventually the reports will stop, and eventually the website stops responding. At this point, IIS seems to stop responding as well.

I am seeing various error entries in various logs which I will post below, hopefully someone out there knows what they mean.

From...\Logs\realtime_exception_error.log
Sep 24, 2009 11:08:54 AM null
INFO: sleep exception -1078 timeout value is negative
There are several entries like this

From ...\Logs\report_general_status.log
Sep 24, 2009 11:24:56 AM null
INFO: 13249998) Performed passes: 19
Now Exiting
:
------------------
Sep 24, 2009 11:25:28 AM null
INFO: 13249998) Entering Thread: Thu Sep 24 11:25:28 EDT 2009
:
------------------
Sep 24, 2009 11:25:28 AM null
INFO: 13249998) Perform Request: true
Static Large Volume: false
Large Volume: false
Request From: 2009-09-24 11:26:45
Request To: 2009-09-24 11:28:24
Newest Data:
Next Sleep will be: 200
:
------------------
Sep 24, 2009 11:25:30 AM null
INFO: 13249998) Performed passes: 1
Entering Sleep (a) for: 200
:
------------------
Sep 24, 2009 11:25:31 AM null
INFO: 13249998) Perform Request: false
Static Large Volume: false
Large Volume: false
Request From: 2009-09-24 11:27:53
Request To: 2009-09-24T11:27:53
Newest Data: 2009-09-24T11:27:53
Next Sleep will be: 900000
:



Any help is hugely appreciated!
Thanks!

 

[TLDuk]

un install the latest .NET updates in add remove programs

see here

http://www.tek-tips.com/viewthread.cfm?qid=1532127&page=7

If its not broke tweak it..

 

[vztech]

adminkirk

did this work as stated below ?

I have tried to delete the latest .net also but I'm still having the same issues as you stated above.

It's only dialtone-VZ

 

[adminkirk]

I am hoping to give it a try this afternoon. I'll let you know how it goes.

Thanks for the find in advance!