Reporting for call center (BCM 200)

[Savataj]

I have 3.7 BCM (200) with reporting for call center, the problem is that I can't get the latest data for reports, when I tray to get the data a message appear (can't establish connection to the call center). The percentage completed in the download status window is always 7%. I have noticed that there is no problem in real time or IP viewer.


Thanks for your help

 

[biv343]

Which version of RCC are you using? Make sure that you have the latest voicemail and RCC patches installed on the system.

 

[Savataj]

Im using v 2.3.202 RCC .

 

[biv343]

You'll want to load the RCC patches and voicemail patches, then update the RCC server. They changed the MySQL database engine from release 3 to release 4. Release 3 seemed to always do strange things once the database hit a certain size. RCC 209b included the new database engine. Current release is build 212.


Component & Version: RCC 2.3 - Build 212

Dependencies - BCM370.140-VM