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Reporting - Agents showing Supervisor twice?

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Stayley28

Stayley28

Technical User
Dec 15, 2004
1
US
I have quite an odd question, I am working with Web Client 5.0 and I am pulling reports via an Microsoft Access Query. When I run the Query for a particular Manager, it shows the rep, but doubles their stats for the day?? Does any one know what would cause this?

See example below

Timestamp Department SupervisorLogin
12/13/2004 Customer Care 3307
12/13/2004 Customer Care 3307
 
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