Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Report without CCC

Status
Not open for further replies.

29091305

Technical User
Apr 25, 2007
40
ES
I need get the average waiting time for the call in a real time. Without CCC, because is very expensive. Can you help me?

Thanks
 
Have a look at CBC then, it's pretty basic and may do what you want. It's also cheap :)

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers
 
Ok but this license in Spain is not for sale. :-(
 
Oooops

• Effective November 1, 2008 the Compact Business Center, and Microsoft CRM Integration
Software, will be withdrawn from sale.
• The latest date that orders for either product can be placed is November 30, 2008.

Sorry :)

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers
 
In my experience, don't try PABX Soft. Unless it has improved massivly in the last 3 years.

My old employer used it alot. It was a nightmare with the IPO. We had to update the collector at the request of tech support all the time. It was the standard answer if something didn't work!!!! Din't have much else to offer in general. Some companies we installed it in got money back as it never worked!

I think Oak Ai has some live (or near live) stuff, but not too sure.

This is my personal opinion and I'm sure many people use it without issue. Used to work ok with Alcatel OmniPCX's.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

Football is not a matter of life and death-It is far more important!!!!
 
Oak is really expensive

TBH - we dont have any issues with PABX soft and it only cost £400.

call collector runs as a service and i have customers who really like its simplicity. i rarely have support calls for it these days.
 
Must have improved then. I got fed up of support calls on it!

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

Football is not a matter of life and death-It is far more important!!!!
 
Yes, you can buy it in Spain.

Llámame. 657 41 62 32 or

asanchez@doxast.es

 
Oak is not really expensive it can be had for a starting price of about £650.

It allows almost real time - ie after a call is ended (rather than whilst it is happening) reporting.

We have it on a few sites and the active reports part shows you "live" information including waiting time.
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top