Report - Tracking Outbound Calls

[Landontod]

Does anyone know of a historical report or the fields for a custom report to track down the following scenario.

Scenario - Agents are direct dialing internal CDNS to dump calls; however, certain CDNs transfers are appropriate but are known.

I have tried looking at the detailed call canned report but have been unsucessful. All I want to know is if an agent places an outbound call, what CDN or outside number they are transferring too.

Thanks for your help.
Landon Todd

 

[captaingadget]

Unfortunately Symposium/CC6 is not really interested in outgoing calls. As you have found out, there is no report available. You are best off using the standard call logging output if you have one.