Report - Route Performance SCCS 4.0

[Sympology]

Can some one help with this report as someone seems to have nicked my manual !

SCCS 4.0 (creaking at the joints)

When I run the Route Performance report, I get some odd answers (not really a report I've ever run). Time period approx 3 hours

Under all trunks busy I get 236 , total time 46 minutes, but calls blocked 0.

Can someone explain how I can have 236 busy calls, but none blocked?

The reason to run the report is one bunch of agents are saying they take a call, the line drops then they get busy signal.
Cheers,
Stu..


Only the truly stupid believe they know everything.
Stu.. 2004

 

[janeenaj]

Stu...

are you looking at the grand total or individual routes?

If its the grand total, then maybe check your patch level on the client and server...on 4.0 machines...reports were often incorrect or formats were off unless the proper patches were in place.

note: calls blocks are only pegged against the default routes, so unless you're looking at the grand total, you will see 0 for the other routes.