I can't see a way to report directly on calls routing via an Auto Attendant in ShoreWare v11.2 - i.e. to see how many callers choose option 1, 2, 3 etc. from the Auto Attendant menu. This is my work-around - posted in the hope that someone has a more elegant solution.
-- Assume my auto-attendant has five options
-- I create a set of five Route Points in the same extension range - e.g. 6001 to 6005
-- Suppose option 1 on my AA goes to my Sales team
-- I route AA option 1 to Route Point 6001, and set this to Always forward calls (to my Sales team) with no delay
-- I do the same for options 2 to 5, and Route Points 6002 to 6005
Now I can run the User Activity reports, which are valid for Route Points, on extension range 6001 to 6005, to get the number of callers choosing each auto attendant option, in a single report.
Does anyone have a neater soluton, please?
Bob Stubbs (London, UK)
-- Assume my auto-attendant has five options
-- I create a set of five Route Points in the same extension range - e.g. 6001 to 6005
-- Suppose option 1 on my AA goes to my Sales team
-- I route AA option 1 to Route Point 6001, and set this to Always forward calls (to my Sales team) with no delay
-- I do the same for options 2 to 5, and Route Points 6002 to 6005
Now I can run the User Activity reports, which are valid for Route Points, on extension range 6001 to 6005, to get the number of callers choosing each auto attendant option, in a single report.
Does anyone have a neater soluton, please?
Bob Stubbs (London, UK)
