Hello:
My report LIST BCMS VDN XXXX 07:00 21:00 gives me the calls coming in from 7:00 AM to 9:00 PM into the vector. My question is, how do I discover WHICH agent is answering the calls? There are only 3 extensions assigned, and the first one get ALL the calls, then they roll to 2 and 3 depending on queue and status of the extension (AUX-WORK).
I need to discover how many calls are being ANSWERED by the first extension, how many by the second, etc.
I tried LIST BCMS AGENT XXXX but the switch states NO DATA.
Thanks,
Tim
My report LIST BCMS VDN XXXX 07:00 21:00 gives me the calls coming in from 7:00 AM to 9:00 PM into the vector. My question is, how do I discover WHICH agent is answering the calls? There are only 3 extensions assigned, and the first one get ALL the calls, then they roll to 2 and 3 depending on queue and status of the extension (AUX-WORK).
I need to discover how many calls are being ANSWERED by the first extension, how many by the second, etc.
I tried LIST BCMS AGENT XXXX but the switch states NO DATA.
Thanks,
Tim