Replacing MICS and Symphony

[NARSBARS]

We are replacing a MICS 6.1 with the latest symphony with a BCM. Are there any gotchas I need to look out for?
Are there any limitations on the BCM where the customer will say "Symphony did such and such" but I can't get the same information or reports from the BCM.

Any hints, tips, or warnings gladly accepted.

NARSBARS

 

[gecko202002]

Do you know how they were setup with the Cinphony?
There are continuous problems with Reporting for Call Center, so that might be a big gotcha - especially if they are looking for real time stats.
Cintech was a little more reliable when watching through a group Status screen and wallboard setup and stats were accurate. Although InFocus had it's fair share of problems.
Also be careful what Call Center you sold - I am presuming that since the customer had Cinphony they would need Professional Call Center.
Agent configuration is different - you cannot create an agent ID to match the extension of the agent - so there is a little bit of a learning curve with training.
Another gotcha on the training end - login, unavailable and monitoring functions were 1 touch with Cinphony - there are a few additional steps with Call Center.
Those are just to name a few.

 

[NARSBARS]

Thank you,
I'll keep my eyes open.

NARSBARS