Replacing an Avaya 3740 DECT handset

[startech123]

I had a request last week to replace an Avaya 3740 DECT handset...attached to an Avaya IP system. The local telephone company installed this system a few years ago, but will no longer provide support. Unfortunately, while I'm qualified on a different (hybrid) IP system, and I'm familiar with the basics of the Avaya system, I am by no means an Avaya tech. Is this something the "uninitiated" should attempt? This may sound like a "DUH" question, but I don't have a relationship with anyone who provides decent support for Avaya, and I really hate leaving a customer with nowhere to go.

 

[holdmusic34]

It's great that you know your limitations. Without any training it's probably something you shouldn't support without guidance. Best to engage a third party for the implementation as your service agent.
That way you still add value and manage the relationship.

A madman with a taste for speed.

 

[startech123]

Thanks holdmusic34 for the speedy response. I know that advertising is prohibited in this forum (for good reason) but as I said in my original post, I don't have a relationship with a qualified support person/organization. Any suggestions or recommendations would be greatly appreciated.

 

[tlpeter]

Can you login to the IPOffice with Manager? Or the webmanager?
If the answer is yes then go to the phone (not user) and see if there is a pari number in it.
Change it to the number that the new phone has (it comes up when you boot it for the first time)
Then save it and register the new phone.

You need to enter a pincode (also configured from manager (lines -> IPDect) and the Sari number (same place i think)
use protected and continue.

It should now register.

If all of that is not in manager then you need to login in to the master basestation and do it from there (user configuration)
I think this will get you going.


BAZINGA!

I'm not insane, my mother had me tested!

 

[startech123]

Thanks tlpeter for the input. I have a couple of inquiries out for a vendor who might be interested in assisting (over the phone) with this procedure. I'm confident that the customer would be willing to pay a reasonable fee. If I don't get a response within the next day or so, I'll see if they want me to try it on my own. I think I know when/where to back off if I get too far out into unknown territory. Thank you again.