Replacement I2004 can't find server

[wb8wbn]

Hav an older I2004 (with external power) that works fine. Replacing it with the newer version that uses inline power, the phone can't find the server. All programming looks OK. Plug the older set in and all is OK.

 

[Avaya911PLM]

Make sure you are plugged into the correct jack on the back of the phone. There is a port for the LAN and a port for another local IP device such as a PC.



--
Fletch
Visit the Nortel Technical Support Portal at:

http://www.nortelnetworks.com/support

 

[wb8wbn]

The top jack is for the network, I am using it.

 

[Avaya911PLM]

OK Are you using FULL or PARTIAL DHCP?
Do you have a link light on the switch in the closet for the port that the phone is attached to?
You confirmed ALL the IP settings? S1/S2, Ports, etc?

--
Fletch
Visit the Nortel Technical Support Portal at:

http://www.nortelnetworks.com/support

 

[goland]

It may be a firmware issue with your ITG card.
This sort of thing happen to me several months ago and once we updated to the latest version of the firmware things were fine.
Wyles

 

[wb8wbn]

All of the IP settings match the settings in the older set. We do get a link light. We are using partial DHCP. Will check the firmware on the card.

 

[Avaya911PLM]

Goland is correct about the firmware, but iof it is a newer phone it should update automatically. Some of the first issue of phones had firmware update problems.

--
Fletch
Visit the Nortel Technical Support Portal at:

http://www.nortelnetworks.com/support

 

[wb8wbn]

This phone is brand new. Mfg 6/29/2004

 

[irdeto]

Have you checked the Vlan setting?
I had the same problem, when I set Vlan to No it could connect again.

 

[Avaya911PLM]

Good catch, I'll have to remember that one.

--
Fletch
Visit the Nortel Technical Support Portal at:

http://www.nortelnetworks.com/support

 

[wb8wbn]

Thanks all. Here is the response from Nortel: The newer phones (Phase 2) must have firmware in the line side ITG card of at least 3.02 Our card has 2.52...time for an update.