Replace Remote Agent Observe (RAO) card with? 1

[telecomPA]

hi, we have an Option 11 with a couple of remote agent observe cards. i know the book says you can only have one but since this site doesn't have symposium, i had a second card added because the first one always freezes up and stops responding.

i've had a tech to site multiple times, had the cards patched and the PBX patched but the cards fail. they'll just stop working. no one can fix these so i need another solution.

does anyone know of a service observe solution for Nortel provided by a third party? i need a product that allows people to dial in and listen to agents from anywhere in the US.

 

[RickyPone]

T-metrics?

 

[telecomPA]

what is T-metrics and who makes it?

 

[RickyPone]

T-metrics is the company. It provides a server based acd solution. Their product will provide exactly what you are asking for.