Renumbering DN's to 4 digits and using Contact Center

[nooop]

I have 5 skills in use, and about 25 agents configured for the BCM 400 4.0. I have to add a 4th digit to the system without messing up the contact center. Is it possible to restore the contact center or add the 4th digit without messing it up? I know the call center has DN;s so I know it will be affected.

Thanks

 

[gberger]

No it's not possible.You have to change your dn lenght in the bcm then write down all the call pilot info, export greetings,mailbox settings(use the call pilot configuration report) and do a re-install of the call pilot.

 

[telcodog]

What about changing the DN lenght to undefined? I've never tried it but it might let you have different DN lengths in the same system.