renumber adjunct to be a calling group?

[retygh45]

Any help is appreciated, thanks!

I have a Merlin phone system, and a DID line xxx-xxx-6154, that routes directly to adjunct #154. This works great. However, I'm trying to set up a calling group for this adjunct, so that different people can answer it, as it's going to be a "helpline" type of number.

I set up a calling group, 7989 with the settings I want, then tried to renumber calling group 7989 to 154 so that the calling group picks right up from the outside. But the system won't let me renumber a calling group to the 154.

Is it because it's an adjunct? Any help is appreciated, thanks!

 

[tdaugirdas]

Why not just set up Primary Cover buttons for the adjunct extention on several phones. You can setup up to 8 such buttons. You cannot renumber a group to an existing extention/adjunct number.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[retygh45]

Sorry, thanks. I actually renumbered the adjunct to something else, then renumbered the calling group to 154 and so far it seems to be working.

Thanks again!

 

[merlinman]

That is how it is done.