Removing the CID branding to show Line 1 - line - instead

[mitelritz]

this is a Very tricky request .... but im trying to when im calling a hunt group From a desktop EXTENSION to a SIP EXTENSION NOT to show the CID of my Desktop EXT but the CID of 2801 Line 1 when im dialing the Huntgroup from inside or outside the set is a (generic sip phone) with 4 key systems of 2801 - 2804 built in key system

i want it to show the CALLER ID of the

2800 with 4 members

2801 (line 1) Tel dir entrys
2802 (line 2)
2803 (line 3)
2804 (line 4)

ive tried using the call rerouting table to remove the branding of the origaniting call like


2801 call reroute always to 2811 and then built a key system of 2811 on the (generic sip phone)i even went as far as 2821 with double reroutes

but it still kept the branding with it trying to figure out a way to cut the Orginating CId branding and



anyone has any advanced ideaS

thanks

 

[slapin]

Type of system, version of software?

 

[mitelritz]

sorry 3300 icp 8.0 ur 3 i believe

 

[mitelritz]

hmmm im trying to see what if i some how sent it to a speed dial and then back to a call reroute im trying to kill the CID from my Desk phone to the next Phone but still call from the desk phone like break the Chain somehow

Thanks

 

[kwbMitel]

For internal set to set calls, you can block ID by designating it private in the Tel Dir. There are also COS options for blocking set to set ID for the Hotel industry. There is not an option for replacement.

That being said, there is the possibility of ID manipulation using IP trunks in loopback. Not sure of the viability of this idea as I've never tried but if you feel like trying. go for it.

You can find some instructions in the help files under "configuring a virtual loopback ip trunk". The example discusses using this method to get around some ARS restrictions but may have other applications as well.

For your task. I would imagine you would need some digit manipulation to take place on the return loop to mask the original caller ID and replace it with the digits you require. Also, sets requiring this manipulation would need to dial differently to engage the loopback.

Sounds like a challenge and interests me intellectually but too much time to make it payoff for me.

Good luck

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Mitelmatt]

There is a way round this.

You can set keysystem keys for 2801 on all your phones. When you want to dial a number that releases 2801 use the 2801 line line. The only thing you need is "Non-Prime Network Identity" set is that handsets COS

Guess that would work too if you set them as multicall.

 

[mitelritz]

really currently everyone has a keysystem for 2801 on all the phones but the 2801 is in a hunt group of 2800


non prime network identity huh would that show the keyline CID even if its a button on the phone ....

Tricky method .....

 

[Mitelmatt]

Yes, try it. With the COS option set and you dial from key 2801, the far end fill see the call coming from 2901 and not the prime line of a phone

 

[mitelritz]

soo i changed the COS of the Deskphone -- my ext to where non-prime network idenity was set and i also set it on the COS of the 2801 (which is an analog set because without it being an analog set (phantom) i cant set a cos for it


but you said 2901 do i have to forward the origanitng 2801 to a hunt of 2900 with 4 members like a double forward..


Thanks again

 

[mitelritz]

hey again also say if i call from my dektop ext 8140 and i dial the hunt group 2800

now i get 8140 for the name and 8140 for the number but before i changed the non-prime network idenity it said my name for the name ....

THanks

 

[mitelritz]

update sorry hehe So im calling 2800 (hunt group) from my deskphone since i have 2801 as a phantom i have access to the call rerouting (because you stated that if you call from the keyline of 2801 (line 1) but make it forward to another line key but have that on the phone as a key system it would go..

When i dial 2800 with call rerouting on the first member (only member for testing) it wont go through (because i did a call reroute) but if i dial the first member directly 2801 it goes through...

Plus on the non-prim identiy i have different multicalls/ keysystem and with it disabled it will now show my keyline as the CID and not my Prime line..


Thakns

 

[Mitelmatt]

no sorry there's no re-routing involved! If i said 2901 i menat 2801!!

basically once you have that set in the COS of the SETS that key 2801 is on, then make a call on 2801 to another internal (press line key then dial) you will get 2801 in the display of the called phone not the prime DN of the set you're calling from.

If you want this for external, then normal CPN applies

 

[mitelritz]

ohhh ohhh okay i see what you mean on that soo im trying to accomplish to where it says 2801 Line 1 if any ext dials the Hunt group or just externally no take the CID but to see the CID of the member 1 when vmail routes the call to the Hunt group ....


thanks again

 

[mitelritz]

but yea dialing a key from 2801 cant really be done because INCOMING trunks are typically whats routing to the hunt group.

but had an idea what if i did a feature access code for CFNA if 2801 was called in the huntgroup would forward to 2811 which would be the key on everyones phone same thing as a double forward..


SOrry this has been bugging me for days now and i think im ALMOST there

thanks

 

[Mitelmatt]

yeah your idea would prob work

Why not have 2 keys then? In a hunt group if someone is already using the 1st memner for say outgoing, then it will just use the next? Put say 2801 at the end of the hunt group and set the group to terminal so that it always trys the first member first etc?

Getting there matey!

 

[mitelritz]

hmmm its really already thre as a terminal..


but its right now only 1 member

 

[Mitelmatt]

Ok, so you can either do your suggestion or add a second Key to the hunt group then

Have you tested the theory though? Got it work so you can give out the number?

 

[mitelritz]

so it seems like a forward or a call reroute wont work because its just cid forwarded to that extention but now im thinking is there a way to like break a forward and make it like that Line is the line thats calling hehe


i wonder how Vmail does it you know UNLESS i make it a cov vm port in the cos but well


i think vmail is embedded but its really another system internally .. thats just my guess

 

[Mitelmatt]

Your just nest to put a second key on each phone, put 2801 as the last member and use that to dial out.

If you make the name in the tel dir "private" for both the keys then it should only be the name shown on the other set and that could be the same

For external you can release the same number for both to the external party

Not quite sure where your going with the VMS!

 

[mitelritz]

well if the call is transfered to VM but then VM is calling back it shows the VM that the call came from basically some how the caller id was broke by the VM and VM took ownership of the CID

basically if i called an ext 2841 with a always reroute to vm (2500) and then it had a transfer box out of vmail to an ext 8140 (my desktop ext) the CID will show vmail 2501

but if i called an ext 2841 and it had an always reroute to a speed dial number which that speed dial number went to another number 2811 and that 2811 in call reroute always goes to 2801 it still maintains my CID from the origating ext (8140 deskphone) i can build like 10 and it wont break my CID ohhhh vey i think i turned on / off every COS option


i think im putting to much into this haha

Well im only trying inbound the reason im testing it is if im calling from the outside trunk forward the did of the trunk to a hunt group with 4 members that everyone has
i saw a hunt group nametag but thats only on the hunt group NAME ....

i saw a cos of

Disable Call Reroute Chaining on Diversion

And

Originator's Display Update In Call Forwarding/Rerouting


But i tried turning them No / yes no luck hehe




but im trying to make it workbefore i send this device out to the customer ...

i know i can build a key system of 2801 on my desk phone (2801) and then dial using that key to dial the hunt group..

ohhyy