PurpleShirt
Systems Engineer
Hi
we would like to remove the automated greeting, the one where it says "Record your message after the tone. When you finish, you can hang up, or press 1 for more options" when a call is transferred to a voicemail. We have recorded our own greeting and saved it as an announcement that is played before the call is transferred to the voicemail.
Is there a possibility to remove the second automated greeting, so that only our announcement and the "beep" are played? I have also thought about replacing the audio files of the automated message with empty audio files, but don't know which ones are used.
Does anyone know how I can achieve this?
Thank you.
we would like to remove the automated greeting, the one where it says "Record your message after the tone. When you finish, you can hang up, or press 1 for more options" when a call is transferred to a voicemail. We have recorded our own greeting and saved it as an announcement that is played before the call is transferred to the voicemail.
Is there a possibility to remove the second automated greeting, so that only our announcement and the "beep" are played? I have also thought about replacing the audio files of the automated message with empty audio files, but don't know which ones are used.
Does anyone know how I can achieve this?
Thank you.