Our CTI guru has asked me if there is a way to remove the ringback a caller would hear when they are transferred to a queue. I do not know of a way to do this. The queue has RAN treatments and music but these are only heard once they are in the queue, not during the transfer. Any ideas?
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Removing Ringback
- Thread starter kprintz
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try froa =yes, that will give them the 1st ran treatment, if you have mult users turned on there or you have enough ran trunks there, you caller should not need to wait for an idle trunk to play the greeting,
john poole
bellsouth business
columbia,sc
john poole
bellsouth business
columbia,sc
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