Removing patch Status stuck at "deactivating" 1

[Craft01]

Dear all, any idea at bellow issu?

On Midsize Enterprise 6.2, not sure what happened during uninstall patch 02.0.823.0-20199 but status is at "deactivating"

with error msg: 02.0.823.0-20199 is not in the correct state (state = deactivating)

Now any patch install faile with error:

Error Detail: ErrorCode="104", ErrorMsg="The patch cannot be installed.", Standard Output="", Standard Error="Patch install failed (255), unpacking file /tmp/02.0.823.0-21049.tar.gz completed successfully. /tmp/02.0.823.0-21049.tar.gz unpacked successfully. memory_only: no overwrite_updates: no update_kind: CM update_type: cold license_required: yes publication_date: 15 August 2013 update_id: 21049 release: 02.0.823.0 reason: patch 21049 for 02.0.823.0 Cannot activate 02.0.823.0-21049,another update is activating or deactivating. check_need2deact failed, rc = -1.. ".

 

[avayaguy23]

Generally that means corruption and you will need a server rebuild. CM 6.2 is no longer supported as well.

 

[Sean655]

I've had this happen on one of my CM 6 systems before and it did not require a rebuild. Avaya logged in and cleared the issue; I think there may have been a text file with the status in it that was edited.
Since version 6 is no longer supported, you will probably need to reinstall unless you can live with it in this state and don't experience any issues.

 

[JefferP]

You will need root to perform this action. Edit the following file:
vi /opt/updates/update-info

Change the patch that is stuck in deactivating to a status of unpacked and write the file. This is the format of the file:
update-<release>-<update ID>:<status>:<update-dir>

EXAMPLE:
KERNEL-3.10.0-1127.el7ending_deactivate:/opt/updates/KERNEL-3.10.0-1127.el7

Change to:
KERNEL-3.10.0-1127.el7:unpacked:/opt/updates/KERNEL-3.10.0-1127.el7


We're all ignorant, just in different subjects.