Ok, I have a feeling I will have bad news for this user, but apparently during an upgrade from Outlook 98 to OL2000 SR1, the user's PST file got corrupted. A password was set on it and we can't get passed it. Found a hack but it was a demo and only reveiled the first 2 characters of the password "01". Nice huh! Anyway has anyone come across this problem before and if so, any fix for it. Can't do anything with importing it to another file because of the password protection. Basturd Microsoft!!!