Misadventure
Technical User
Currently my company has many locations and various PBX manufacturers with ICM being used to distribute call flows as needed.
However, we are going to be moving across to Avaya over all locations within the next year or so.
My question is, do we still need ICM, or can we expire this technology and just allow the Avaya platform handle all necessary call routing?
Thanks in advance.
However, we are going to be moving across to Avaya over all locations within the next year or so.
My question is, do we still need ICM, or can we expire this technology and just allow the Avaya platform handle all necessary call routing?
Thanks in advance.