Remove extension from a "group" 1

[UltimateGuy]

I put group in quotes because I'm not certain what type of group I am dealing with.

In a customer service office with six extensions, all of which ring on an incoming call, how do I remove an extension from this ring group? How do I add an extension?

I can tell you that the set in question says "No Answer DNs" are configured, if that helps.

 

[UltimateGuy]

Looks like the answer was "Line Access"

Each of the customer service sets had 5 lines assigned in Line Access; the remaining 45 sets (well, the ones that I checked, anyway) had no lines assigned. Removing the line assignments from the set in question seems to have resolved the problem.

 

[curlycord]

You don't have to remove them, you can keep pressing Change and have them Appear & Ring, Appear Only, Ring Only (to Intercom key).

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http://www.curlycord.com

Toronto, Canada

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[UltimateGuy]

Thanks, curlycord. That's helpful information!