I got an inquiry from one of the call center agents to check if it was possible to remove the 3 seconds of busy signal you get after a customer hangs up after a call. There is only 1 sec after call break in Symposium. Not sure if this can be done within Symp, but maybe on the PBX?
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Remove busy signal after customer hangs up
- Thread starter Benighted
- Start date
Within the PBX you have to adjust the Timers of the D-Channels:
...
INC_T306 2 (incomming call)
OUT_T306 2 (outgoing call)
...
The end of call is starting after this time, so if you have a break time of 3 seconds after each call it means that as soon as the customer hangs up the agent will hear the disconnect tone for 2 seconds and the breaktime of 1 seconds start then.
This may however be very difficult for the agents, as they do not have any time to press NRD for breaks, but that's an internal policy I guess.
...
INC_T306 2 (incomming call)
OUT_T306 2 (outgoing call)
...
The end of call is starting after this time, so if you have a break time of 3 seconds after each call it means that as soon as the customer hangs up the agent will hear the disconnect tone for 2 seconds and the breaktime of 1 seconds start then.
This may however be very difficult for the agents, as they do not have any time to press NRD for breaks, but that's an internal policy I guess.
- Status
Similar threads
- Locked
- Question
- Locked
- Question
- Locked
- Question