Remove a DN and Forward

[technickelone]

I have a user who had here direct line printed in the phonebook as the main number to the office,,big mistake.. I have found an avialable DN to use to replace her old one with. What would be the best way to take her prime line on key 0 and forward it to the operator phone virtually and then add in the new DN to replace it.
Commands and descriptions would be helpfull since I don't follow the lingo well. OPT11 25.0 thanks

 

[phonejack99]

LD 11
REQ = Chg
TYPE = set type i.e, 2616, 3904 etc.
ECHG YES
Key 0 scr XXXX XXXX = new did number.

Carrige return till your back to req.

Now build a phantom set with the old DID as the DN and DCFW it to the operator.

Post back if you require programming info. on the phantom.

 

[geirendre]

I would have changed here number to the new number
on her set. Then created a Phantom TN with here old
number, and made it DCFW to the operator.
Incomming calls to here old number would be transfered
to the operator and calls to the new number
would go to her.
To see if you have Phantom loops, do:
LD 22 , PRT CEQU
if you see a Superloop with a N in front of it,
thats your Phantom loop. Should be N96.
This corespond to TN 61 0 and up.

 

[coniglio]

if your customer data block is set up to send all unassigned DIDs to your attendant then once you remove the DID from the user's phone callers to that DID should route automatically to your operator.

 

[wolfi24]

YES ! Coniglio its right

Wolfi

 

[DDionne]

Coniglio's method would have the calls coming in to the console on Intercept. And if I remember correctly, DCFW calls show up as forwarded calls. Both methods are fine.

If this DID will become a permanent fixture in the phonebook, the best solution is to make it an LDN on the console. (LD 15, LDN_DATA.) If not and your intent is to correct this error in next year's phonebook, you may want to set up a "reference of call" telling callers what the real main number is. (If you have meridian mail, set up an announcement service indicating what the main number is and assign that DID to point to voice mail. This is a good method of training callers to learn the right number. Of course, this may also cause frustration to some callers.)

DD