Remotely logout an agent, who leaves for the day in Aux

[KenanR]

CURRENT SYSTEM INFORMATION

Software Load: R016x.03.0.141.0
Memory Configuration: Large
Offer Category: A

LAST TRANSLATION LOADED INFORMATION

Software Load: R016x.03.0.124.0
Memory Configuration: Large
Offer Category: A
Platform: 28
QUESTION:

Currently have a call center with 60 agents working a variety of hours throughout the week. All agents use 1-X softphone. Some agents leave for the day, while they are still in Aux. Working to remind them to logout completely each day.

If everyone is auxed during their open hours, the calls remain in queue. Outside of hours they route to the backup split that is staffed 7x24

Is there a way, to logout the agents who have already left for the day. Currently I use ASA, and my phone to manually log each one out, using bridged appearances. Was wondering/hoping there might be an easier way?

Thank in advance for any help/suggestions.

Kenan

 

[jordy5535]

Busy out and release their extensions and that should log them out of the split

 

[joe2938]

That's why I always put a command in the vector that says; go to step x if calls queued = x or oldest waiting call = x

 

[AvayaTier3]

Your codes will be different

display feature-access-codes                                    Page   6 of   9
                               FEATURE ACCESS CODE (FAC)

                                 Call Center Features

 FORCED LOGOUT/AUX
     [COLOR=#CC0000]Forced Agent Logout by Location Access Code: *540
        Forced Agent Logout by Skill Access Code: *541
[/color]   Forced Agent Aux Work by Location Access Code: *542
      Forced Agent Aux Work by Skill Access Code: *543

 MISCELLANEOUS
                     Add Agent Skill Access Code: *530
                  Remove Agent Skill Access Code: *533
              [COLOR=#CC0000]Remote Logout of Agent Access Code: *539[/color]

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

44 years Bell, AT&T, Lucent, Avaya
Tier 3 for 34 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[DAVIDPAYNE]

Just and FYI, with the remote agent logout, the station doing the logout must be on the same TN as the agent you are logging out.