Remote working clarity

[C0mmUN1cAt0r]

Hi, just seeing if anyone can clarify on remote working users for through an IP 500 latest V11

If as an example, you had a system with 30 x remote SIP phones (non Avaya e.g. Yealink), for each user would you require a 3rd party endpoint licence and also a Power User licence?

reason for the question is without Power user licences, you get the max 4 x remote user licence error flag up if you e.g. add a 5th - you only seem to be able to get around it by having power users. If this is the case/working by design, just seems like Avaya are exploiting a bit here, as on server edition there inst this same restriction, so why on IP 500's

 

[AACon]

3rd party ip endpoints are not supported for SIP remote worker, only the ones below. But, with supported phones, you'd need a power user (or teleworker) license over 4 users, plus Avaya endpoint licenses. An ASBCE is also recommended.

    Avaya J100 Series IP Phones:
        J129 (Standard SIP phone)
        J139, J159,J169,J179 (SIP Feature phones)
    Avaya Vantage™: K175, K165, K155
    Avaya IX™ Workplace Client platforms:
        Avaya IX™ Workplace Client for Windows
        Avaya IX™ Workplace Client for Android
        Avaya IX™ Workplace Client for Mac
        Avaya IX™ Workplace Client for iOS
    B179
    B199
    Avaya Communicator for IP Office
    one-X Mobile iOS
    one-X Mobile Android

-Austin
I used to be an ACE. Now I'm just an Arse.

 

[Travis Harper]

I can confirm that I have used 3rd party sip phones for remote worker.
Counter-path X-lite and Linphone.

 

[Ekster]

The Remote User Licence included in Power User is needed if the remote users are behind NAT.

If you can configure the connection without NAT you will just need the 3rd party Endpoint Licence.

“Some humans would do anything to see if it was possible to do it.
If you put a large switch in some cave somewhere, with a sign on it saying 'End-of-the-World Switch. PLEASE DO NOT TOUCH'.
The paint wouldn't even have time to dry.”

Terry Pratchet

 

[critchey]

My question is why in the world would you ever do this?

You need preferred edition, 3rd party IP endpoint, and power user licenses all to make these Yealink phones be SLTs...

If I was your customer I would be irate paying that much to have such a reduced feature phone. You aren't doing them any favors using Yealink phones, even if they already have them, because the licenses will out weight the cost of getting an Avaya phone which will have a full feature set.

The truth is just an excuse for lack of imagination.

 

[ipohead]

This isn't the forum to discuss specific pricing but the cost of 3rd party endpoint licence is significantly more than an Avaya endpoint licence which makes 3rd party phones less attractive.

Get real Avaya phones and you'll get a full feature set and save yourself some grief.

If you are on a budget there are plenty of refurbished phones available.

 

[janni78]

Dunno why IP500 still requires Teleworker/Power User for remote extension, on SE all users can be Remote Extensions.

"Trying is the first step to failure..." - Homer

 

[Westi]

janni
I can tell you why.
$$$$$$$$$$$$$$$$$

server edition license is pure profit as it is a license that cost Avaya virtually nothing while the IP500 chassis is cheaper than a server license and also cost them the hardware.

It all comes down to money in corporations.

Joe
FHandw, ACSS (SME)

Remembering intrigrant 2019