Remote users has dropped connections using ADSL

[hudman]

I have a remote user who connects to our Citrix server (MF1.8 SP3, NT TS 4.0 SP6) via an ADSL connection. This user gets disconnected from Citrix at various times for no reason. They get no error message and nothing is recorded on the server. There are no timeout restraints set on the server and the ADSL/ISP provider says they have no timeouts set. When the user tries to log back onto the server after being disconnected, they are given an error message saying that there isn't a Citrix server at the address. I then check the server and the user's session has been disconnected. I can manually kill the user's session or they usually can log back on to that disconnected session after waiting 15+ minutes. I've researched Citrix and have tried everything they offered as well as what I found on previous Citrix forums. Nothing has really worked. Right now I have the user running a batch file pinging the Citrix server and have had partial results but I feel this is just a bandaid fix and would like to get a permanent solution if there is one. Thanks for any and all help!!!

 

[Guest_imported]

Hi,

Sorry, we haven't got a solution for your problem, but we do have the same problem. We connect a remote office with a adsl modem, and users get disconnected when another user closed his/her citrix program neighbourhood. Even other users in other remote offices are disconnected at the same time.

Please notify us of any solutions you might have discovered in the mean time.

So will we

Thanks

 

[ih8pcs]

I'm getting the feeling that this is a fairly common problem, as I am also having the same problem. All of my remote users are either on ADSL or ISDN. They tell me that they get "bounced" from the Citrix server at various times for no apparent reason.

Has anyone else out there encountered this problem? Please help us!

 

[CitrixEngineer]

I have found with my home ADSL setup that the service can be dropped (not sure if it's by the router or the provider, but suspect the latter) for as much as 30 minutes a time.

When the connection drops, can the MetaFrame server still be pinged? If there is a complete loss of communication, then there is a "Keepalive" setting in the registry which can be modified (I forget which offhand, but it's documented in the "Best Practices" guide).

I'm trying a new fix for my setup, which is simply to stop the router taking its IP stack via DHCP and using IPCP instead. I'll find out if it worked by the end of this week... CitrixEngineer@yahoo.co.uk

 

[ih8pcs]

I appreciate the quick response. Let me know what you find out.

 

[frogit]

I too have users that are experiencing the same problem. Of late as well when they finally do manage to log back in, after I have disconnected their session and logged them out of the application they use on our remote site, they get error messages that the files they want to use are already in use. That's when my counterpart in London bounces the servers! Also we have problems with remote printing but that is usually fixed by rebooting the PIX box.