Remote users and locked files

[smeyer56]

Recently Citrix and RDP users are getting a "Cannot create file" error "The process cannot access the file because it is being used by another process".
This is happening to all remote users but not local ones. Users all have full access to these files and the software vendor says that locks shouldn't be placed on these files.
If I go to computer management/open files, I can close the files and life is good. But I want to figure out why these files are staying open.
Any ideas?

 

[AW78]

In my experiance a locked file has been down to a remote user either crashing there session locking the file or the remote user just disconnecting the session and not logging off....

Allen White MCSE,MCSA,MCITP,MCTS,CCA,CCSP,VCP

http://www.TechiesHelp.com

 

[smeyer56]

That does not seem to be the case here. The files I am having problems with are configuration files for the program and bitmaps. They are read alot throughout the day. Sometimes the using loads it like they normally would, then when they would normally access it again, it says they have it locked. They did not leave teh session or crash. Everything works except where these locked files are concerned.