Remote User Issue

[northgrum]

I have several remote laptop users that connect to either a local ISP, their home DSL or cable modem, or dial directly in to our network. We use Exchange 5.5 on NT 4 with all the updates. The clients use Outlook.
For users who just go out of town and can use any computer, I have Outlook Web Access set up. For the laptop users though, they need to be able to use Outlook for offline viewing, etc.
We seem to have a lot of trouble with this. Sometimes it works, sometimes it doesn't. Sometimes we get relaying errors (b/c I have disabled relaying of course), sometimes we get timing out errors, and a few others. It's driving me nuts, and I want to know if there are other options out there or if there are settings in Outlook to make it more reliable?
I have it set up to connect via Exchange, not POP3. I don't think the proper authorization is going on.
Ideas anyone? Thanks in advance!

 

[rdroske]

The only way you should be seeing relaying errors is if someone is using a pop3 connection to send mail.

What you want to allow this but not allow spammers to relay is to check the box on Routing restrictions for "Allow hosts and clients that successfully authenticate".

The other problems are probably related to users synchronizing their offline folders. I've had some of those, usually with people who have large mailboxes.

What I have done is to get the machines to Synchronize successfully while connected locally (not dial up). Sometimes I have had to delete the existing ost file and recreate it to even get that to work (I suspect that they were getting corrupted by people killing the connectioniin the middle of a synch).

Once one complete synch goes through OK I haven't had further problems.