Remote Texting doesn't work to cellphones

[Mfiddy]

Having issues with remote text notifacation to a cellphone. I can send an e-mail to Outlook(our local) and Holtmail accounts (regular e-mail accounts) but not to a cell phone. It had been working, at some point in the last 6 mo. it stopped. We upgrade to CP 5.0 in September. I have verified the IP's, the outgoing server info... Also, I am able to text message Outlook from a cell phone and send a message back to the originating Outlook account, so it shouldn't be a problem with the Cellular provider. I have our carrier looking into this but no help as of yet.

 

[strmwalker]

have you looked at your rpl's to make sure they are not blocking your call to the cellphone?

no problems only solutions

strmwalker

 

[Mfiddy]

I am able to remote notify the cell phone (call it) but the problem I'm having is when I use the texting address (###-###-####@email.uscc.net) in the remote text notifacation feature the message is not recieved. I am able to communicate to the cell phone with my e-mail service (Outlook), just not with text notifacation.

 

[dabble]

Have you checked your Notification Device Class under Messaging is set up properly with your carrier's SMTP settings?

It does work - I just tested it here and I received the notification on my cell. My carrier is Bell so my notification device class is smtp1.txt.bell.ca.

 

[Mfiddy]

Yes, our device class is our exchange server. I have done some more testing and can recieve the notifacation on my outlook account and a generic hotmail account, so I know the message is leaving our site. I called in a ticket to our cellular provider to see if the problem is on their end.

 

[dabble]

You should add another device class which will be your carrier's settings and then choose this one within the users settings.

 

[Mfiddy]

When I add a new device class the only option i have is entering a name. Is this where you mean to enter the carriers settings? or is this strictly a naming field.

 

[dabble]

Yes. I believe in a previous post you had mentioned this address (###-###-####@email.uscc.net)

So you would just need to find out what your carrier's SMTP setting is and for the name field enter ?????.email.uscc.net.