Remote Support Software

[NTesla1886]

I am looking for Remote Support Software that is easy to use, does not require any user action on the remote side, and can be used anywhere. IE. were ever family friends etc, can get the computer on the internet I would be able to support them.

I am looking for something cheap or free, open source if need be.

If I have to set up a server that is fine, I have one I can use

Any body have any suggestions?

Thank You

Kevin

http://www.kevinwatkins.us

 

[BadBigBen]

Two...

NetViewer -

http://www.netviewer.com/en/

CrossLoop -

http://www.crossloop.com/

Ben
"If it works don't fix it! If it doesn't use a sledgehammer..."
How to ask a question, when posting them to a professional forum.
Only ask questions with yes/no answers if you want "yes" or "no"

 

[cmeagan656]

LogMeIn Free -

https://secure.logmein.com/US/products/free/

Requires a very simple and quick (about 2 mins.) set-up on the client side.

Hope this helps.

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[kermit01de]

http://www.ultravnc.com

or

http://www.dameware.com

(not free, but very good / client install/setup from remote console)

--------------------------------------
>>>>>> Bugs will appear in one part of a working program when another 'unrelated' part is modified <<<<<

 

[fisheromacse]

+1 to crossloop.com

+1 to dameware.com - not free, but not too expensive, use it daily on our local domain to investigate and remote control.


join.me

 

[linney]

306496 - How to configure or disable Solicited Remote Assistance in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;306496&FR=1&amp;PA=1&amp;SD=HSCH

How to Use Offer Remote Assistance

http://support.microsoft.com/default.aspx?scid=kb;en-us;308013&FR=1&amp;PA=1&amp;SD=HSCH

300546 - Overview of Remote Assistance in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;300546&FR=1&amp;PA=1&amp;SD=HSCH

If they have Windows Live Messenger you can use that to connect remotely to other computers with WLM.

 

[strongm]

>family friends etc, can get the computer on the internet I would be able to support them

Most of the solutions posted here will actually require some work on the client side (although to be fair logmein only requires a little bit though) or the addition of extra pay-a-price-per-PC 'professional' addon to the base product, given the scenario you asked about.

Microsoft's free, built-in Remote Assistance, which linney mentions, is really quite good.