remote SIP phone

[teletechman]

I have a customer that has a remote J179 phone that we can connect but does not have audio the system is an IPO SE R11.0.4. It appears that because we are using the LAN1 connection for local SIP trunks meaning that the local address is 192.168.11.50 and the SIP trunks is 11.2, we have the network topology set to open internet as the trunks are local. The remote phone when audio is happening it is being sent with the private info not the public IP address. Not sure how or if I can get both working at the same time as I believe that I need to have the public IP in the network topology tab for the voice packets to get back to.
Mike

 

[kwing112000]

So because the SIP trunks are local you should be able to set the trunk to None instead of LAN 1. This will let the Phone use the network topology info and not impact the SIP trunk. then you can set the LAN 1 tab accordingly.

Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Vive Communications

 

[teletechman]

I will try that and see what happens to the remote phone and the SIP trunks. Thanks