Remote service and support billing 2

[Rhinorhino]

I was just curious what you all who are vendors charge for remote service and support for Avaya.

For example if you have to log in and make changes via the manager or provide technical support over the phone training etc?

Do you charge by the minute by the 10 minute 15 quarterly hourly minimum?

And what do you usually charge that the customers find is acceptable for remote service and support?

Thanks!

 

[derfloh]

I usually charge per started 30min or if possible do things for a fixed price.

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN

 

[Westi]

30 min minimum then in 15 minute intervals.
That saves you from a lot of accounting and keeps it clean.

Joe
FHandw, ACSS, ACIS

https://www.millsidetc.com/