Remote restore on Legend r7

[Gus63]

Can a remote restore happen?
I logged into the system thru SPM and tried to load a restore from the backup card.
The system then said to set the programming ext.
What is that remote ext#?
If I look at the SPort it said it is 10.
I tried again but it will not restore from the card.
I'm thinking you can't do a restore remote.

 

[tdaugirdas]

You should do this in standard SPM mode - instead of the WinSPM GUI interface. Just select standard SPM mode - and go about doing the backup as if you were at extension 10. You will lose the connection of course as the restore progresses - and will have to log back in. This also assumes that the backup card is firmly seated in the processor.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[Gus63]

I am going thru standard SPM.
I have never encountered this before.
I am always onsite when ever I have done it in the past and always thru the 20L.
This site doen't have a 20L so I can't try talking someone onsite to do it.
They have a bad processor now so they got a refurb one to replace it. (infact they got two of them sent to them I had they swap out both and they do the same thing I even tried switching the system into hybrid mode before trying to do the restore and the same MSG came up)

 

[TouchToneTommy]

If the programming extension on the translation card was not #01, you will need to change it on the blank processor before doing the restore. I think that is what the message is telling you.

It is also a good idea to get in the same mode as the translations, and perhaps set the same operator positions.

And, of course, the replacement processor must be the same release as the translations on the card.

 

[exsmogger]

Have someone on site go to any display phone, access the intercom and dial *05. This will display the release of the processor so you can determine if your backup matches the release of the replacement processor.

Brian Cox

http://www.jandjcommunications.com

 

[Gus63]

Okay now I understand what that meant.

"If the programming extension on the translation card was not #01, you will need to change it on the blank processor before doing the restore."

I have no idea what the programming ext was.
I can't connect to the old processor remmotely to look at it. That is one of the reasons why they are changing it out. Sounds like even if I sent them a 20L they would still not be able to plug it in at ext 10 and restore it without having to check the programming port.
That must be the problem I'm having.

Thanks Brian I did have them check REV level and they are both 7's

Thanks for everyone help I think that is the problem.
Sounds to me like I have to fly to rainy Cali to fix this one.

 

[tdaugirdas]

If you have one of the system backups in WinSPM from this system - and a lab system with an R7 processor - then you can default that processor in surrodate mode (no modules installed in system - just the processor) and load the backup from WinSPM on it. Then, run a "print all" report from the surrogate processor - you only need the first page to find out the programming extension number. You can access the report via Windows Explorer - even as it is printing from the processor - then you can abort the report process. That should give you the information you need to log in and restore programming remotely.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[ken1713]

Ask if they have a mlx 20l anywhere on the system? Thats probably the program port. There would be no reason to change the port other than that. It can only be one of the first five ports.

 

[Gus63]

Tom, the only known info is on the backup card. It is not d/l'd to a winspm folder. I can't get into the bad processor to make one. I have taken the backup card and am trying to reload it on another processor.

Ken,.they don't have a 20L onsite like I said earlier.

 

[tdaugirdas]

If you have the actual backup card - then the process is even easier - just make sure you have only the other processor installed in your lab system (surrogate mode). Connect via WinSPM and do a frigid start to clear out all prior programming first - then load the backup/restore. After the reboot, start the "print all" - and stop it after the fist page or so - and you will know what the programming extension number was. It will be listed in the first paragraph of the "print all" report on page 1.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[TouchToneTommy]

Silly question, but was the original, failed processor an R7 as well?

 

[Gus63]

Recap:

I'm in Az the system is in Cali.

I'm still trying to get a tech to go back onsite so they could do the restore onsite.

The backup will not load/restore remotely so I can't tell
what is in the backup card.

I can't log into the running processor R7. To see what the programming port is.

This will need an onsite call to fix problem.

Thanks for all who have responded. I’m pretty clear on the problem of not having the known programming ext.

 

[tdaugirdas]

So - I guess you do not have a copy of a recent backup - either via WinSPM or the actual backup card - to do what I suggested above to find out the programming port extension.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[merlinman]

Are you saying the MODEM in the PROCESSOR is not working?

 

[TouchToneTommy]

The reason I asked about the release on the dead processor, is I just had the same situation on another board.

A guy backed up his R3 to the PCMCIA card, used a forced upgrade card to go to R7, and then tried to restore from the PC card. Of course it wouldn't work, but he also got the message about the programming port.

Since he only had a couple of cards and a voice mail, it wasn't too hard to reprogram from scratch.