REMOTE RECORDING

[AlquestTech]

I am doing some prompt recording for one of my networked BCM's

I access the BCM from my office and the other day I was able to tell the call pilot to call my phone here in my office so that I could record the prompts form here (I am on a different system) by putting 9 and my 7 digit phone number in the dial field.

Now however, I just get the message this is an invalid number.

To the best of my knowledge, I have not changed any parameters.

To be honest, I was a bit surprised when this worked the first time..

Any ideas why it worked? Why it's not working now?

 

[biv343]

Do the active application DN's have access to the appropriate line pools (A, PRI-A, etc?)

Also, I seem to remember having a problem with outdialing from CallPilot when using access codes instead of routing, but maybe that was a different issue. Might want to try putting in a destination code of 8 (or something that fits), point that to the appropriate route, and enter 8 plus your number in CallPilot and see if that works.

 

[AlquestTech]

yes they do

I am using routing, like I said, it was working before and then quit. But no change has been done to any of the routes and everyone can still dial normally.

In fact, I can dial the number I was trying, from that system and get through. It is just call pilot that is saying it is an invalid number. Actually it says "The Phone Number Is Not Valid