Remote Notification Message Sent to VDN?

[PBXII]

Avaya has been working on this issue for 2 months with no solution so maybe someone can help.

Issue:
Hardware: S8700 R 1.3 Intuity Audix: V 4.0

We have 1 voicemail box sending a (Outcalling) remote notification message to 1 of our call center hunt groups

-All agent logged into the queue will receive an outcalling message every 15 minutes from Audix saying that there is a message in the mailbox 7149 to listen or delete press * #.

Solutions Already Tried:

-Outcalling is turned off on the mailbox.

-The mailbox has been deleted and re-built.


Other Info:

-A CDR shows the message is coming from an Audix port.

-There is no association with the mailbox and the hunt group.

-There are no messages in the mailbox.

Any ideas what could be causing this voicemail to remote notify this Hunt Group??

THANKS

 

[jordy5535]

Use ASA to export a report of all of your audix mailboxes. Be sure to flag extension number name and minimally, outcalling. This will at least let you find all of the mailboxes that have outcalling abilities and see if a another Audix mailbox is outcalling to your Help Desk. You could then turn off outcalling one mailbox at a time until it stops.

 

[PBXII]

I tried that before however the report will only show which VM Boxes are set up for outcalling and the number it is outcalling. And the problem is we have almost 4000 users and most all have the feature turned on.

Question: Is there a way to tor build a call path or vector to trick or make all voicemail messages for Ext 7149 go into another mailbox or phantom mailbox and then delete mailbox 7149 all together?

(The user has had this ext. for 10 years and giving her another one is not a solution, I already tried) lol

Thanks

 

[PBXII]

Correction: I tried that before however the report will only show which VM Boxes are set up for outcalling and NOT the number it is outcalling.

 

[98Converter]

Restrict inbound calls to your hunt-group from the extensions in voicemail.

You can create a new COR for the voicemail ports, and restrict it from being able to call your hunt-group.

This certainly won't identify the subscriber outcalling, but will prevent it from coming into your call-center.

I've heard of folks doing this to their former managers after they left a company... They created quite a few mailboxes and had it calling their managers house, pagers, etc... It is quite a pain to identify, especially with a count of 4000.

Good Luck!

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[PBXII]

I will try this THANKS!!

 

[PBXII]

Update:

It worked: I restricted all inbound calls from our hunt-group from the extensions in voicemail.

Created a new COR for the voicemail ports, and restrict it from being able to call the hunt-group.

Since the change last week, they have received no calls from the voicemail box.

Thanks for all with your suggestions and solution!