Remote Notification Escalation

[TD22]

I have remote notification set-up to call an on call cell
phone for our help desk. Is there any way of having the Mermail call a second cell phone if the first remote notification schedule's attempts were exhausted. A type of escalation that we had on our old system.

Thanks,

Terry

 

[johnpoole]

do you have cp or mermail? either way in the remote notification schedule you can add multi targets, not quite the same, because it tries both cells unless the 1st is answered

john poole
bellsouth business
columbia,sc

 

[TD22]

Hi John,

It is a Mermail and if I put my escalation cell as my second target DN it is going to get called right away if the first target is unanswered. The ideal situation for me would be the first target DN is called and if it goes unanswered for an hour the next call is to another cell phone. Possible?

Thanks