Remote network issue

[farmerami1]

We have a small node of our network that consists of 2 pcs in a remote office on a WAN. These pcs connect to the home office via 2 routers (one on each end) and a 256 DSL (in between). One gal runs fine all the time. The other gal, well, here lies the nightmare. Her computer experiences moments of pause. She can be typing along in Word or Notes and all of a sudden the words and letters stop appearing on the screen as she is typing. Then, a whole line will appear at once. We call it a hiccup. I am n need of some suggestions here. It only happens to her, and not the other gal. This is what I have tried. 3 new/different pc's (2 dells and 1 ibm), new switch on remote site, new cabling in the entire office, completely removing the gal without issues, Switching places between the pc that works well and the one that doesn't, keyboards, mice, monitors.
Both pcs have exactly the same software on them. Both have had software loaded from the same sources. Anyone have any experience with this? Please give me your best guesses.

Thanks in advance!!

 

[ssphoenix]

yes. run a packet sniffer while she is doing the typeing or working. Most likley you will have a process that is running in the background causing the ps to slowdown. See if you can find out which one by looking at the packets.

another option would be to increase the memory size and or larger paging file. Just because the have cut from the same loft doesn't mean anything. You could have two PCs fresly received from manufacturere but one might have a faulty memory module or other devices that would cause problems. Do a diagnostic on it. See if she by any chance has lately installed software such as messenger, Yahoo messenger, AOL. They all do.

 

[bcastner]

. Use VPN. Using a hardware router with VPN endpoint capability will help.

. Do the edits as a local process on the workstation, and then copy the final results to the remote site.

. If your needs require remote access as you describe, at the remote endpoint install Citrix or Microsoft Terminal Services Server under Win2k or Windows 2003 server.