Remote monitor treated as ACD call

[donbott]

Clients reported a problem with our remote monitoring system, saying they could here the agent but not the customer. I checked it out and the remote monitoring call is being treated as a ACD call and I can talk to the agent.

Anyone seen this before?

Thanks



DonBott

"The whole problem with the world is that fools and fanatics are always so certain of themselves, and wiser people so full of doubts."
--Bertrand Russell

 

[donbott]

Never mind - it was a PICNIC problem and I'm the one eating crow.

DonBott

"The whole problem with the world is that fools and fanatics are always so certain of themselves, and wiser people so full of doubts."
--Bertrand Russell