remote management agent permission required

[ltromans]

Remote Management Agent - Novell ZENworks for Desktops 4 Support Pack 1 Novell 6 sp5 (this is a recent update)

I successfully create and remove workstaions as per my policy. My workstation remote control policy is specifically set to NOT require the user's permission, tho' it does "give a visible signal".

I have a newly created user that is getting the policy from "somewhere"?? and requires the user to give permission for remote control. There is no "user remote control" policy, only workstation - yet this definetely related to the user. Logging in as a different user on the same workstaion results in a proper remote agent policy.

I have verified that the only effective policy for the user object is the dymanic user policy - which is what everyone is using. I am at a loss. This guy is in no special groups. A side by side comparision revealed nothing. I have tried putting him the
default" policy AND changing his specific settings. I have deleted and recreated his workstaion object each time.

I would appreciate any input. Thanks
Leslie

 

[Provogeek]

do you get the same results when he uses a different computer?

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+
Brent Schmidt SPOOOOON!!!!!
Senior Network Engineer
Keep IT Simple

http://www.kiscc.com

 

[ltromans]

Yes. It is definetely connected to the user. I am at a loss.

 

[Provogeek]

enable debug logging for the remote control agent and see if it tells you any thing. Post the log if you are unsure what your looking at.

http://www.novell.com/support/searc...Public&dialogID=42503422&stateId=0 0 42507987

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+
Brent Schmidt SPOOOOON!!!!!
Senior Network Engineer
Keep IT Simple

http://www.kiscc.com

 

[ltromans]

Update - resolution

I was able to create other new accounts that defaulted properly to my standard workstation policy setup. So, although I have no idea what happened, I created a new account for the user and it is working fine.