Remote H323 IPO version 9

[td1019]

Anyone notice that some of the fields have changed in version 9? I dont see enable remote extension on the extension voip tab I only see it on the user tab. Also on LAN1 voip when you enable remote h323 extension there is not a remote port range option. There is a new area under the RTP section with NAT but I dont think it is for remote extension.

Port Number Range (NAT): (Release 9.0)

· Port Range (minimum): Default = 49152. Range = 1024 to 65280.

· Port Range (maximum): Default = 53246. Range = 1278 to 65534.

This system is an essential license which should allow for 4 remote extension correct?

 

[hairlessupportmonkey]

all in the help file
search h323 remote.

ACSS - SME
General Geek

 

[td1019]

I did but the help file still references the h323 rtp port settings but I do not see them in version 9 service pack 3

 

[td1019]

1. Licensing
For non-Server Edition systems, by default only 4 users can be configured for remote H.323 extension usage. Additional users can be configured if those additional users are licensed and configured with either Teleworker or Power User user profiles. On Server Edition systems remote workers can only be configured for users licensed and set to the Power User user profile.

2. System Configuration
The following needs to be configured on the IP Office system LAN interface to which the public IP address is routed.

a. Select System | LAN1/LAN2 | VoIP. Check that the H.323 Gatekeeper Enable setting is selected.

b. Due to the additional user and extension settings needed for remote H.323 extension configuration, we assume that the extension and user records for the remote H.323 extensions and users are added manually.

c. Select H.323 Remote Extn Enable.

This I dont see in the new version - d. Set the RTP Port Number Range (Remote Extn) range to encompass the port range that should be used for remote H.323 extension RTP and RTCP traffic. The range setup must provide at least 2 ports per extension being supported.

· Note: When the system is configured on an open internet connection, the standard RTP port range is used for all H.323 calls including remote workers. In such a case the RTP Port Number Range is used.

3. Network Topology Configuration
STUN can be used to determine the type of NAT/firewall processes being applied to traffic between between the IP Office system and the Internet.

a. Select the Network Topology tab. Set the STUN Server IP Address to a known STUN server. Click OK. The Run STUN button should now be enabled. Click it and wait while the STUN process is run. The results discovered by the process will be indicated by ! icons next to the fields.

b. If STUN reports the Firewall/NAT Type as one of the following, the network must be reconfigured if possible as these types are not supported for remote H.323 extensions: Static Port Block, Symmetric NAT or Open Internet.

4. H.323 Extension Configuration
H.323 remote extensions use non default settings and so cannot be setup directly using auto-create.

a. Within Manager, add a new H.323 extension or edit an existing extension.

b. On the Extn tab, set the Base Extension number.

c. On the VoIP tab, select Allow Remote Extn.

d. The other settings are as standard for an Avaya H.323 telephone.

· The IP Address field can be used to restrict the the source IP address that can used by the Remote Worker. However, it should not used in the case where there is more than one phone behind the domestic router.

· Regardless of direct media configuration, direct media is not used for remote H.323 extensions.

 

[td1019]

I get this in monitor

9:08:24 2066044mS ISDNL3Evt: v=1 p1=1,p2=1001,p3=5,p4=0,s1=
09:08:48 2090095mS H323Evt: Recv GRQ from 44a994a2
09:08:48 2090096mS H323Evt: e_H225_AliasAddress_dialedDigits alias
09:08:48 2090096mS H323Evt: found number <302>
09:08:48 2090133mS H323Evt: Recv: RegistrationRequest 68.169.148.162; Endpoints registered: 0; Endpoints in registration: 0
09:08:48 2090133mS H323Evt: e_H225_AliasAddress_dialedDigits alias
09:08:48 2090133mS H323Evt: found number <302>
09:08:48 2090133mS H323Evt: RRQ --- CallSigProtocol is H323AnnexL_P. Go for Avaya 4600IP phone
09:08:48 2090133mS H323Evt: RRQ --- Register extn 302 using product IP_Phone, version 6.2009
09:08:48 2090134mS H323Evt: <302> registered, ipo behind nat 1, phone behind nat 0
09:08:48 2090134mS H323Evt: v=(null) stacknum=0 State, new=NullState, old=NullState id=0

 

[hairlessupportmonkey]

User TAB - select the right Profile. Mobile worker, or in my case I have a power worker licence.

ACSS - SME
General Geek

 

[td1019]

The only profile we have is basic user. This is suppose to be okay because I believe you get 4 remote workers in the essential license bundle and then any above that you have to license and that is when you will get the power worker. It used to be just 2 that came with it but I am sure I saw they bumped that to four. Anyways this is the first one to setup so should be covered under the provided licenses.

 

[hairlessupportmonkey]

Yeah, you are right.

ACSS - SME
General Geek

 

[hairlessupportmonkey]

perhaps a Manager mismatch?

if you open a default config do you see the features?

ACSS - SME
General Geek

 

[tlpeter]

The extension remote worker part is gone, it is now only turned on the user setting except for the system ofcourse.
So on the extension part you will not find the remote worker option anymore.


BAZINGA!

I'm not insane, my mother had me tested!

 

[gwebster]

@td1019 - From the monitor trace, it looks like you are still using 6.2009 software on your phones. That release is over two years old and should be upgraded to a more current version.

 

[td1019]

@gwebster that was my plan today to get the phone firmware upgraded those were straight out of the box yesterday. The IP office is version 9.0.3.0 build 941 and the manager is version 9 build 941.

I did get the remote phone working and the only thing I did was disable RTP monitoring port 5005 because the the firewall admin had not allowed that port and he was not onsite to turn it on. And I changed the port range on the Port Number Range (NAT): range to fall into my remote phone ports needed. Only thing I can think is in this version they changed the name and moved it down the page.


Port Number Range (NAT): (Release 9.0)

· Port Range (minimum): Default = 49152. Range = 1024 to 65280.

· Port Range (maximum): Default = 53246. Range = 1278 to 65534.