Remote Forward w/ AA

[wirural]

I have tried to get the Remote call forward to work but have no luck. When I dial the ext. from an internal ext it works great. When I dial in from an outside line and press the option that transfers to that ext I get voicemail. I have trunk to trunk trans on, rel. disconnect endabled. Any suggestions?

 

[ttech]

Do you dial the extention number when hearing the autoattendant or is it a selector code? If you are using a selector code it may be setup as a "transfer to a mailbox". and does the phone ring before it goes to VM on an outside call?

 

[wirural]

It is a selector code. The phone rings 4 times or so then vm. If I turn on Do Not Dist. then right into vm. The auto att. is not setup to go to vm, but to the ext. (in this case ext 11).

 

[killbox]

What happens if you just dial the ext. off the AA instead of pressing a selector code?

KILLBOX

 

[wirural]

Same results. Simply rings then voicemail.

 

[wirural]

It also may be worth saying that we have outcalling on with this ext as well and it works great.

 

[merlinman]

Are the MAIL PORTS set to do TRUNK TO TRUNK & REMOTE FORWARD?

 

[wirural]

Yes they are for both Trunk to Trun and Remote For.

 

[killbox]

I think you have to double check the trunk to trunk transfering.

KILLBOX

 

[wirural]

I have, trunk to trunk is set for every ext. now and still no go.

 

[TouchToneTommy]

Check the ARS FRLs and Restrictions on the VM ports.

 

[31LDog]

If you don't want the ext. to be covered by VM then set the ext. up as a transfer only ext. The outcalling ports on your VM don't have anything to do with remote forwarding. When you setup the number for forwarding you either access a line or pool as part of your dial string so if you can do that internally I don't think that is the problem. What type of VM system do you have. If it is merlin messaging be sure and check the box for has a telephone or VM will cover every time and you can't dial the ext. from the AA.

 

[wirural]

TouchToneTommy I have and they are set to 3.

31LDog a telephone is attached.

I indicate the outcalling because I think that answers any question of port and ext permissions with both the ext. itself and the merlin mail.

 

[wirural]

Any other suggestions on this topic. I am up against a wall on this.

 

[merlinman]

Did you ever answer 31LDog's "What kind of Voice Mail"?

 

[wirural]

Merlin Mail R3

 

[merlinman]

As was suggested before, set the Exension in the Mail to be TRANSFER ONLY. (COS 20)

If for nothing else, just a test to see if it changes anything.

 

[wirural]

So we are changing the to Outward Restrict is that correct? If I do this outcalling will not work right? If I am wrong can you point me in the right direction so we can test this. Thanks

 

[wirural]

I found that COS in this stands for Class of Service so I changed the mailbox to a Class of Service 20. First I had to delete the mailbox which had a class of service of 10, then re created it. Same result.

 

[gshaheen]

Try COS 2 or 3 for the mailbox