Remote forward problem 1

[phonesaz]

I have ext 7111 with a forward button; permissions have been given to forward it off the system. When you choose prompt 3 off the auto attendant, it is supposed to transfer you to ext 7111, which will then forward. It isn't working - if you dial in and choose ext 7111, either by choosing prompt 3 or dialing *T and the extension number, the greeting says "please hold while I transfer you" and the phone rings forever. If you look at the phone, the forward button is green and shows it is going to the correct number. Any thoughts?

 

[CarGoSki]

If you dial 7111 locally do you get the same result?

It's people like you who generalize.

 

[TouchToneTommy]

For the Voice Mail ports, did you unrestrict them, raise their FRL to 3, allow them Trunk to Trunk transfer and RCF?

 

[phonesaz]

Yes, the same thing happens locally and no, I didn't check the restrictions and FRL on the VM ports - I bet that is at least part of the problem because s/l ports seem to revert to restricted when you rearrange boards. Although I am a little surprised that I don't get wave-off or anything. I'm going to check the restrictions right now...

 

[TouchToneTommy]

If it happens locally as well, also check for Loop Start Reliable Disconnect set to Yes