Remote forward feature 1

[DavidA]

I am trying to see if the Mitel 3300 have an option for remote forwarding.
some of the user work out of the office and they need to forward they calls to cell phones.
Is there a way to make this happen?

 

[kwbMitel]

There is an easy way and there is a hard way.

The easy way is to utilize the embedded feature External Hotdesking that allows twinning of deskset to cell phone and login features to turn it on and off.

The hard way is to use 3rd party call forward access codes and DISA. This method invariably leads to issues when users dial the codes incorrectly.

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What's most important is that you realise ... There is no spoon.

 

[DavidA]

I am kind of new on the Mitel system, is there any documentation on how to do the embedded external hotdesking?

 

[kwbMitel]

Lets start with your software version.

What is it?

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What's most important is that you realise ... There is no spoon.

 

[DavidA]

It is 9.0.3.15

 

[kwbMitel]

9.0 does not have the feature for External Hotdesking.

EHDU is no longer an option. (Perhaps next time you could provide SW rev up front)

There are COS options for third Party call forward allow and accept.

There are Feature Access codes for Third Party forwarding setup and cancel.

Lastly you need DISA access as programmed in the Misc Form.



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What's most important is that you realise ... There is no spoon.

 

[DavidA]

Well it seems that i need a software upgrade.

Thank you, for your help.

 

[kwbMitel]

If Upgrading is an option then I strongly suggest you do so. EHDU is very good.

External Hot Desking - Description
External Hot Desking extends hot desking capabilities to an external device, which makes it appear as an extension on the system. When the external hot desk user (EHDU) is logged in to the 3300 ICP, a caller only needs to dial the extension number assigned to the user and the system automatically rings the user's cell phone, home phone or other device of choice—including an extension on another private network or PBX.

As a PBX extension, the external device user has access to extension dialing along with select PBX features and enterprise CLID CLID enables the telephone number of the calling party to be displayed on the display screen of the receivers telephone. There are now a number of contact-management applications that have made it possible to use CID to automatically bring up client information from a database and display it on the screen of a personal computer (PC) before the call is answered. on all calls originated through the system. When a call is extended from the system to an EHDU, the internal state of the user is updated to reflect the busy condition. Since the state of the user is known, an EHDU can be monitored by DSS/BLF keys on other devices. Call diversion features and group features, such as hunt groups, follow the normal treatments for busy, out of service, etc. For example, if an EHDU is a member of hunt group, and is active on a call, the hunting algorithm will skip the busy EHDU and try the next member.

External Hot Desking provides support for the following additional capabilities:

the ability to remotely change the external device number as well as the login PIN used for authenticating the user and granting access to system resources

access to mid-call features—Hold/Retrieve, Transfer, Conference, Call Swap/Camp-on Retrieval, Handoff, Flash, and Cancel Call—by dialing fixed single-digit codes or system feature access codes while active on a PSTN trunk

access to select system features, such as Call Forward Setup, Paging, Group Presence, through the use of feature access codes.

the option (via Class of Service) to remain permanently logged in

a Call Recognition Service that simplifies or eliminates the need to log in

push-to-answer, which requires the EHDU to press a DTMF key to accept an incoming call (This a Class of Service option used when the trunk terminating on the EHDU device fails to provide answer supervision.)

group membership, including hunt groups, ring groups, personal ring groups, hospitality suites.

a Callback service that recognizes that an External Hot Desk user is calling, hangs up on the user and then calls them back. Mobile phone users can take advantage of this service to save on the charges normally associated with outgoing calls.

device resiliency Resilient networks are made up of network elements that provide reliable fail-over mechanisms-either within the device or through working in conjunction with other network elements in order to ensure that all network devices can be used simultaneously. In this way the failure of one device will not bring down the entire network, thereby eliminating single points of failure on the network. A truly resilient network will provide the maximum amount of network uptime without requiring an entire duplicate network..

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What's most important is that you realise ... There is no spoon.