Remote enable call forwarding

[RBRNDragon]

Apologize in advance if I ask simple questions, telecom engineer recently quit and I'm the only one left in the company with any knowledge of the phone system until they hire new.

I have been asked if call forwarding can be enabled/disabled if an agent is already off site. In researching this I found this post and followed the instructions but when I dial the DID I get the recorded message and then it asks for a PIN. No matter what I type it continues to ask for the PIN until it eventually disconnects the call. I thought it would ask for the extension before the PIN but I never get a prompt for the extension. I did find some older posts say that it wouldn't work without a "Timeout" and something in the PIN so I added a timeout message and a zero to the PIN.

System:
IP Office - 11.0.4.7.0 build 6
VM Pro - 11.0.4.7.0 build 3 running Intuity mode

 

[TouchToneTommy]

Open the Start Point and the first Action, you will find the PIN (for the module, NOT for the extension) on the General tab in the Pin field. That is what VMPro is looking for.

 

[RBRNDragon]

Didn't work sir. Tried the number zero, the number two and 12. First picks up it asks for the PIN, I type in the PIN and I get the expected recording then it continues to ask for an access code. I even went back and added a 2 to the PIN of the Extension and CP0Key modules.

 

[TouchToneTommy]

Post a screen shot of the module, or even export the module itself and post

 

[RBRNDragon]

Screens shots

 

[TouchToneTommy]

The Start Point action has a PIN of 2
The Extension action has a PIN of 2
The CP0Key action has a PIN of 2
The Personal Options action has a PIN of 2

Remove all of those PINs
You will then only be prompted for the extension number that you want to modify

If you want to password protect the module, pick a password, and put it in the PIN field of a single action, I suggest the first action after the Start Action.

May I suggest an alternate module for forwarding - it prompts for the extension number, tells you the current forwarding settings (on or off, and forwarding number), and gives you options to turn on, turn off, and change the number.

 

[RBRNDragon]

Sir you are a scholar, this works perfectly. I went through all of the properties and learned some things I didn't even realize were possible. Thank you.

 

[budbyrd]

Direct it to the person options action. So much simpler. This is a standard system function. Doesn't take rocket science.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[TouchToneTommy]

You might think I'm reinventing the wheel, but have you ever used the Personal Options menu to change the Forwarding parameters? Unless you have memorized the steps and can dial ahead, it is pure torture


• To administer mailing lists, press 1
• To specify your fax preferences, press 3
• To change your password, press 4
• To record your name, press 5
• To specify whether a message can be addressed before it is recorded, press 6
• To administer call answer options, press 7
• To administer your media preference for sorting incoming messages, press 8
• For more options, press 9

OK, I need to press 9 to continue
• To deactivate voicemail, press 1
• To modify your email mode options, press 2
• To activate your do not disturb feature, press 3
• To modify your follow me / forwarding options press 4
• To modify your reception transfer options, press 5
• To modify your call back options, press 6
• To modify your mobile twinning options, press 7
• When finished, press pound
• For help at any time, press star H
• To restart at the activity menu, press star R

Right, let’s press 4 for Forwarding
• To modify your Follow Me Forwarding setting, press 1
• To modify your Forward Unconditional setting, press 2
• To modify your Forward On Busy setting, press 3
• To modify your Forward On No Answer setting, press 4
• To repeat, press 5
• When finished, press pound
• For help at any time, press star H
• To restart at the activity menu, press star R

Cool, press 2 for Forward Unconditional
• Your Forward Unconditional feature is Inactive, for all calls
• The destination is set to 9 1 213 555 1212
• To change the number, press 1
• To deactivate, press 2
• To activate for all calls, press 3
• To activate for external calls only, press 4
• When finished, press pound
• For help at any time, press star H
• To restart at the activity menu, press star R


Verses the module above, to just enable or disable Forward Unconditional for all calls, and/or change the number:
• Please enter extension and pound
• Extension xxxx Forward Unconditional (is Active/is Inactive)
• The number is 9 1 213 555 1212
• To turn on, press 1
• To turn off, press 2
• To change the number, press 3
• When finished, press 9

 

[budbyrd]

@TTT your VM Pro must be different than mine. It just allows you to edit the FWD numbers and turn them on. Turn VM and DND on and off. and edit a few other VM settings. Are you using the Edit Personal Options Action under the Configuration Icon on the tool bar?

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[derfloh]

Intuity versus IP Office Mode?

It’s a few actions. Not a big deal to create a Module yourself

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN

 

[budbyrd]

I am talking intuity. It was the default Avaya mode until they bought Alchemy. Partner... Legend... Magix... It was the standard until IPO. It goes back to the ATT days. Even has the same AA Anne voice across platforms. I didn't even know IPO VM Pro would do IP Office mode. But Americans are stupid and need to be led by the nose to set up a VM Box and use it.
This is the call flow. I think it is simpler. Collect the Ext number. Pass it as the $KEY in the action and done. Did it this way for 20 years. Pretty sure it works. You can add a pin on the menu action for security.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[TouchToneTommy]

The Personal Options Menu action has a drop down for "Play Configuration Menu (Legacy)" and "Personal Options Menu" - both for Intuity mode. If you use the Legacy mode, you can administer fewer options, but perhaps that is good.