Remote Disaster Recovery Error

[vpetrov]

I'm using Arcserve 6.61 sp2a on a NT 4 sp6 server.
When I start to scan tape to find appropriate session to perform remote disaster recovery an error message immidiately appears:

[8888] Build Number:452
[8888] Version Number:6.61
[0000] Error with TSIGetDeviceInfo:538976288
[0000] Error with TSIGetDeviceInfo:538976288
[0002] Number of Changer Devices:1
[0002] DRGetDeviceInfo()
[0002] DRGetDeviceInfo:0
[0002] DRGetChangerSlotTapeInfo()
[0002] TSIGetChangerSlotInfo Succcessful:[I-GGG-MON-06.05.02]
[0002] DRGetChangerSlotTapeInfo()
[0002] TSIGetChangerSlotInfo Succcessful:[I-GGG-THU-11.04.02]
[0002] DRGetChangerSlotTapeInfo()
[0002] TSIGetChangerSlotInfo Succcessful:[I-GGG-MON-15.04.02]
[0002] DRGetChangerSlotTapeInfo()
[0002] TSIGetChangerSlotInfo Succcessful:[I-GGG-THU-11.04.02]
[0000] Can't locate tapeName:[I-GGG-THU-11.04.02] in Group:[GGG]

In Debug Tape Engine Log appears:

DBRegisterTape is being called.
CAlling DBRegisterTapeInternal() -2.
Registering tape I-GGG-MON-15.04.02 in database.
LDN:3 ChgMoveMedium(), from address:1 to address:4 Flip:0 FM:0.
LDN:3 Leaving tape in drive, from slot address:4
LDN:3 ChgOriginalHomeSlot(): LDN:2
LDN:3 ChgOriginalHomeSlot(): offset in TID:0 LDN:2 homeSlot:2 Invert:0
Total Jobs ACTIVE 4
CREATEJOBHANDLE [026E09A0]: JobType - 8, ServerType - Remote, Client - DR
Error: Job is not connected to a group in EnumTapeName!
Error: Job is not connected to a group in EnumTapeName!

I beleive that DR worked fine on the same configuration when installed - It was checked - and the problem appeared later (maybe when SP2a was applied). The same problem is mentioned in the forum - but no replies. Maybe someone had solved it?

 

[ARCserveGuru]

Try running the DR with the Tape manually placed into the drive instead in a slot in your library.

Have you patched up the DR option on your machine? And are you doing remote DR of a win2k box or nt4?

g

 

[vpetrov]

I have only one HP SureStore DAT24x6e
Tape can be placed only in 6-cartridge magazine.
DR correctly determine tape drive model and tape names but failes to make remote tape session inventory. From ArcServeIt Manager all works fine.
Version installed:
(from ArcServeIt Manager menu Wizard/Device Wizard, Properties)
ArcServeIt for Windows NT - Advanced Edition Version 6.61 Build 834
Tape Library Option for ArcServeIt Advanced Version 6.61 Build 300
Disaster Recovery Option for ArcServeIt Workgroup/Advanced Version 6.61 Build 452
Again, some time ago just the same hardware configuration worked - disaster recovery was checked after installation.