remote control failed "error 5 access denied"

[imapc]

We have a member of an organization who we would like to be able to view other users sessions (via Terminal Services Manager, Remote Control). Our problem is, that if he is not a member of the "Administrators" group, he gets an error message:
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Session (ID#) remote control failed
(Error 5 - Access is denied)

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I have given that user "Full Control" to the Rdp-tcp item in Terminal Services Configuration, and have had no luck. He is a member of another group with more limited permissions, and I gave that group "Full Control" also, which did not seem to help.

Can this be done without adding them to the administrators group?

Thanks for any help!

Bryan

 

[TechyMcSe2k]

You have to be an admin to my knowledge.