Remote Call Manager Access over the Internet Via VPN thru PIX 515

[Cepolly]

Currently, we are trying to have VPN users log in the network and start their IP Office clients for full access to the VoIP functionality.
I understand from Avaya that basically all ports need to be opened on the connection in order to use the IP Office fully.

According to Cisco, we've done everything necessary to allow for this. I've also posted my config on the VPN forum here and was told there as well that the firewall is configured correctly to allow full network access.

We have a full license to Avaya's IP Office.
When the client is started remotely, the IP Phone Manager should start in Pro mode. Instead it starts in Lite mode. When we are running a client on the local lan we have no problems getting into Pro mode.

We connect from the outside via a vpn client through a Radware network load balancing device -> Cisco router -> Cisco PIX 515.

IP Office Phone Manager ver. 2.1.7. is that the same as the IP Office version?

30-40 users.

XP SP2 all around

here is router config:
Current configuration : 801 bytes
!
version 12.3
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
!
hostname RTR2
!
boot-start-marker
boot-end-marker
!
enable secret 5 **************************
enable password ***********
!
mmi polling-interval 60
no mmi auto-configure
no mmi pvc
mmi snmp-timeout 180
no aaa new-model
ip subnet-zero
ip cef
no ftp-server write-enable
interface FastEthernet0/0
ip address xxx.xxx.xxx.225 255.255.255.248
speed auto
half-duplex
!
interface Serial1/0
ip address xxx.xxx.xxx.66 255.255.255.252
encapsulation ppp

ip classless
ip route 0.0.0.0 0.0.0.0 xxx.xxx.xxx.65
no ip http server
!
snmp-server community thecomm RO
snmp-server enable traps tty
!
line con 0
line aux 0
line vty 0 4
password ******
login
end

here is PIX config:
PIX Version 6.3(3)
interface ethernet0 auto
interface ethernet1 auto
interface ethernet2 auto
nameif ethernet0 outside security0
nameif ethernet1 inside security100
nameif ethernet2 DMZ security50
enable password gsdfgsadfg encrypted
passwd llmlkmklmlkmklm encrypted
hostname PIX515
domain-name TRON
fixup protocol dns maximum-length 512
fixup protocol ftp 21
fixup protocol h323 h225 1720
fixup protocol h323 ras 1718-1719
fixup protocol http 80
fixup protocol rsh 514
fixup protocol rtsp 554
fixup protocol sip 5060
fixup protocol sip udp 5060
fixup protocol skinny 2000
fixup protocol smtp 25
fixup protocol sqlnet 1521
fixup protocol tftp 69
no names
name 192.168.1.1 appsr
name 192.168.1.5 owa
name 192.168.1.8 sv03
name 192.168.1.12 ems
name 192.168.1.11 app
name 192.168.1.9 camp
name 192.168.1.13 dvr
name 192.168.1.3 fone
name 192.168.1.14 412
object-group service pcANY tcp
description pcANYwhere
port-object range 65301 65301
port-object eq pcanywhere-data
port-object range pcanywhere-data 5632
object-group service TermServ tcp
description RDP
port-object range 3389 3399
access-list inside_access_in remark outbound
access-list inside_access_in permit tcp any any
access-list letmein remark inbound traffic
access-list letmein permit tcp any host x.x.x.187 eq www
access-list letmein permit tcp any host x.x.x.187 eq https
access-list letmein permit tcp any host x.x.x.187 eq pop3
access-list letmein permit tcp any host x.x.x.187 eq imap4
access-list letmein permit tcp any host x.x.x.187 eq pcanywhere-data
access-list letmein permit udp any host x.x.x.187 eq 65301
access-list letmein permit tcp any host x.x.x.187 eq 65301
access-list letmein permit udp any host x.x.x.187 eq 143
access-list letmein permit udp any host x.x.x.187 eq 220
access-list letmein permit tcp any host x.x.x.187 eq 220
access-list letmein permit tcp any host x.x.x.187 eq 585
access-list letmein permit udp any host x.x.x.187 eq 585
access-list letmein permit udp any host x.x.x.187 eq 993
access-list letmein permit tcp any host x.x.x.187 eq 993
access-list letmein permit tcp any host x.x.x.187 eq smtp
access-list letmein permit icmp any any
access-list letmein permit udp any host x.x.x.187 eq 3389
access-list letmein permit tcp any host x.x.x.187 eq 3389
access-list letmein permit tcp any host x.x.x.187 eq 8080
access-list letmein permit udp any host x.x.x.187 eq 2439
access-list letmein permit tcp any host x.x.x.187 eq 2439
access-list letmein permit tcp any host x.x.x.187 eq 5001
access-list letmein permit udp any host x.x.x.187 eq 2804
access-list letmein permit tcp any host x.x.x.187 eq 2804
access-list letmein permit tcp any host x.x.x.187 eq 1719
access-list letmein permit udp any host x.x.x.187 eq 1719
access-list in_out permit ip any any
access-list dmz_in permit tcp host 10.0.1.9 host 192.168.1.12 eq 3502
access-list dmz_in permit icmp any any
access-list dmz_in deny ip any 192.168.1.0 255.255.255.0
access-list dmz_in permit ip any any
access-list nat0 permit ip 192.168.1.0 255.255.255.0 192.168.2.0 255.255.255.0
access-list 101 permit ip 192.168.1.0 255.255.255.0 192.168.2.0 255.255.255.0
pager lines 24
mtu outside 1500
mtu inside 1500
mtu DMZ 1500
ip address outside x.x.x.187 255.255.255.248
ip address inside 192.168.1.19 255.255.255.0
ip address DMZ 10.0.1.1 255.255.255.0
ip audit info action alarm
ip audit attack action alarm
ip local pool ippool 192.168.2.1-192.168.2.254
pdm location x.x.25.186 255.255.255.255 outside
pdm location x.x.25.226 255.255.255.255 outside
pdm location 10.0.1.9 255.255.255.255 inside
pdm location 192.168.1.7 255.255.255.255 inside
pdm location 192.168.1.12 255.255.255.255 inside
pdm location 10.0.1.9 255.255.255.255 DMZ
pdm location 192.168.1.9 255.255.255.255 DMZ
pdm location 192.168.1.1 255.255.255.255 inside
pdm location 192.168.1.9 255.255.255.255 inside
pdm location 192.168.1.11 255.255.255.255 inside
pdm location 0.0.0.0 255.255.255.0 outside
pdm location 192.168.1.13 255.255.255.255 inside
pdm location 192.168.1.14 255.255.255.255 inside
pdm logging informational 100
pdm history enable
arp timeout 14400
global (outside) 1 interface
nat (inside) 0 access-list nat0
nat (inside) 1 192.168.1.0 255.255.255.0 0 0
nat (DMZ) 1 10.0.1.0 255.255.255.0 0 0
static (inside,outside) udp interface 2439 192.168.1.7 2439 netmask 255.255.255.255 0 0
static (inside,outside) tcp interface 2439 192.168.1.7 2439 netmask 255.255.255.255 0 0
static (inside,outside) tcp interface 8080 10.0.1.9 8080 netmask 255.255.255.255 0 0
static (inside,outside) udp interface 143 192.168.1.12 143 netmask 255.255.255.255 0 0
static (inside,outside) tcp interface imap4 192.168.1.12 imap4 netmask 255.255.255.255 0 0
static (inside,outside) tcp interface pop3 192.168.1.12 pop3 netmask 255.255.255.255 0 0
static (inside,outside) tcp interface smtp 192.168.1.12 smtp netmask 255.255.255.255 0 0
static (inside,outside) tcp interface https 192.168.1.9 https netmask 255.255.255.255 0 0
static (inside,outside) tcp interface

http://www 192.168.1.9

http://www netmask

255.255.255.255 0 0
static (inside,outside) tcp interface 5001 192.168.1.9 5001 netmask 255.255.255.255 0 0
static (inside,outside) udp interface 3389 192.168.1.9 3389 netmask 255.255.255.255 0 0
static (inside,outside) tcp interface 3389 192.168.1.9 3389 netmask 255.255.255.255 0 0
static (inside,outside) tcp interface 2804 192.168.1.13 2804 netmask 255.255.255.255 0 0
static (inside,outside) udp interface 2804 192.168.1.13 2804 netmask 255.255.255.255 0 0
static (inside,outside) udp interface 3000 192.168.1.13 3000 netmask 255.255.255.255 0 0
static (inside,outside) udp interface 4000 192.168.1.13 4000 netmask 255.255.255.255 0 0
static (inside,outside) tcp interface 1719 192.168.1.14 1719 netmask 255.255.255.255 0 0
static (inside,outside) udp interface 1719 192.168.1.14 1719 netmask 255.255.255.255 0 0
static (inside,DMZ) 192.168.1.0 192.168.1.0 netmask 255.255.255.0 0 0
access-group letmein in interface outside
access-group dmz_in in interface DMZ
route outside 0.0.0.0 0.0.0.0 x.x.25.186 1
timeout xlate 3:00:00
timeout conn 1:00:00 half-closed 0:10:00 udp 0:02:00 rpc 0:10:00 h225 1:00:00
timeout h323 0:05:00 mgcp 0:05:00 sip 0:30:00 sip_media 0:02:00
timeout uauth 0:05:00 absolute
aaa-server TACACS+ protocol tacacs+
aaa-server RADIUS protocol radius
aaa-server LOCAL protocol local
http server enable
http 0.0.0.0 255.255.255.0 outside
http 192.168.1.0 255.255.255.0 inside
no snmp-server location
no snmp-server contact
snmp-server community public
no snmp-server enable traps
floodguard enable
sysopt connection permit-ipsec
crypto ipsec transform-set myset esp-des esp-md5-hmac
crypto dynamic-map dynmap 10 set transform-set myset
crypto map outside_map 90 ipsec-isakmp dynamic dynmap
crypto map outside_map interface outside
isakmp enable outside
isakmp identity address
isakmp policy 20 authentication rsa-sig
isakmp policy 20 encryption des
isakmp policy 20 hash sha
isakmp policy 20 group 1
isakmp policy 20 lifetime 86400
isakmp policy 30 authentication pre-share
isakmp policy 30 encryption des
isakmp policy 30 hash md5
isakmp policy 30 group 2
isakmp policy 30 lifetime 86400
vpngroup vpn3000 address-pool ippool
vpngroup vpn3000 dns-server x.x.85.9
vpngroup vpn3000 wins-server 192.168.1.1
vpngroup vpn3000 default-domain domain
vpngroup vpn3000 split-tunnel 101
vpngroup vpn3000 idle-time 1800
vpngroup vpn3000 password *******
vpngroup TEK-VPN-USERS idle-time 1800
telnet timeout 5
ssh 0.0.0.0 0.0.0.0 outside
ssh 0.0.0.0 0.0.0.0 inside
ssh 0.0.0.0 0.0.0.0 DMZ
ssh timeout 60
console timeout 0
vpdn group VPNUsers accept dialin pptp
vpdn group VPNUsers ppp authentication pap
vpdn group VPNUsers ppp authentication chap
vpdn group VPNUsers ppp authentication mschap
vpdn group VPNUsers client configuration address local ippool
vpdn group VPNUsers client configuration dns x.x.85.9
vpdn group VPNUsers client configuration wins 192.168.1.1
vpdn group VPNUsers pptp echo 60
vpdn group VPNUsers client authentication local
vpdn enable outside
vpdn enable inside
dhcpd address 192.168.1.200-192.168.1.254 inside
dhcpd lease 3600
dhcpd ping_timeout 750
dhcpd auto_config outside
terminal width 80
Cryptochecksum:fhrshsghsfgh
: end

Any insight here would be greatly appreciated.

Thanks,
Cepolly

 

[nohuhu]

Cepolly,

judging by your pix configuration, you're a) didn't open tftp protocol, b) gave pix an instruction to mess with it. it will not work. almost all communication with ip office main unit is done via tftp, and phone manager is not an exception. open up tftp and try again.

 

[Cepolly]

thx dwalin.

for some reason when I pasted the fixups pasted in wrong. I copied from 2 different pix txt files.

here is the current fixup config from the PIX:

no fixup protocol h323 h225 1720
no fixup protocol h323 ras 1718-1719
no fixup protocol sip 5060
no fixup protocol sip udp 5060
no fixup protocol skinny 2000
no fixup protocol tftp 69

 

[nohuhu]

Cepolly,

a-ha. so you don't have fixups on the tftp. next, you should try to see what's happening when remote user tries to log in. this can be done using monitor application. and take a look at 'phone manager' setting on the user's telephony tab, just in case.

 

[Cepolly]

here is also the vpn log file:
notice line 12.

Cisco Systems VPN Client Version 4.6.00.0049
Copyright (C) 1998-2004 Cisco Systems, Inc. All Rights Reserved.
Client Type(s): Windows, WinNT
Running on: 5.1.2600 Service Pack 2
Config file directory: C:\Program Files\Cisco Systems\VPN Client\

1 08:28:54.461 11/24/04 Sev=Info/4 CM/0x63100002
Begin connection process

2 08:28:55.195 11/24/04 Sev=Info/4 CVPND/0xE3400001
Microsoft IPSec Policy Agent service stopped successfully

3 08:28:55.195 11/24/04 Sev=Info/4 CM/0x63100004
Establish secure connection using Ethernet

4 08:28:55.195 11/24/04 Sev=Info/4 CM/0x63100024
Attempt connection with server "216.64.25.227"

5 08:28:57.585 11/24/04 Sev=Info/4 IPSEC/0x63700008
IPSec driver successfully started

6 08:28:57.585 11/24/04 Sev=Info/4 IPSEC/0x63700014
Deleted all keys

7 08:28:57.820 11/24/04 Sev=Info/4 CM/0x6310000E
Established Phase 1 SA. 1 Crypto Active IKE SA, 0 User Authenticated IKE SA in the system

8 08:28:57.851 11/24/04 Sev=Info/4 CM/0x6310000E
Established Phase 1 SA. 1 Crypto Active IKE SA, 1 User Authenticated IKE SA in the system

9 08:28:57.960 11/24/04 Sev=Info/4 CM/0x63100019
Mode Config data received

10 08:28:58.117 11/24/04 Sev=Info/4 IPSEC/0x63700014
Deleted all keys

11 08:29:02.570 11/24/04 Sev=Info/4 CM/0x63100034
The Virtual Adapter was enabled:
IP=192.168.2.42/255.255.255.0
DNS=66.255.85.9,0.0.0.0
WINS=192.168.1.1,0.0.0.0
Domain=tekdomain
Split DNS Names=

12 08:29:02.788 11/24/04 Sev=Warning/2 CVPND/0xE3400013
AddRoute failed to add a route: code 87
Destination 192.168.1.255
Netmask 255.255.255.255
Gateway 192.168.2.42
Interface 192.168.2.42

13 08:29:02.788 11/24/04 Sev=Info/6 CM/0x63100036
The routing table was updated for the Virtual Adapter

14 08:29:05.225 11/24/04 Sev=Info/4 CM/0x6310001A
One secure connection established

15 08:29:05.382 11/24/04 Sev=Info/4 CM/0x63100038
Address watch added for 192.168.1.108. Current address(es): 192.168.2.42, 192.168.1.108.

16 08:29:05.382 11/24/04 Sev=Info/4 CM/0x63100038
Address watch added for 192.168.2.42. Current address(es): 192.168.2.42, 192.168.1.108.

17 08:29:05.944 11/24/04 Sev=Info/4 FIREWALL/0x63A00003
BLOCK: UDP 192.168.1.1:1900 to 192.168.1.108:4320

18 08:29:07.303 11/24/04 Sev=Info/4 FIREWALL/0x63A00003
BLOCK: UDP 192.168.1.1:1900 to 192.168.1.108:4329

19 08:29:07.866 11/24/04 Sev=Info/4 IPSEC/0x63700010
Created a new key structure

20 08:29:07.866 11/24/04 Sev=Info/4 IPSEC/0x6370000F
Added key with SPI=0xead302de into key list

21 08:29:07.866 11/24/04 Sev=Info/4 IPSEC/0x63700010
Created a new key structure

22 08:29:07.866 11/24/04 Sev=Info/4 IPSEC/0x6370000F
Added key with SPI=0x201d9a38 into key list

23 08:29:07.882 11/24/04 Sev=Info/4 IPSEC/0x6370002E
Assigned VA private interface addr 192.168.2.42

24 08:29:11.147 11/24/04 Sev=Info/4 IPSEC/0x63700019
Activate outbound key with SPI=0xead302de for inbound key with SPI=0x201d9a38

25 08:32:07.382 11/24/04 Sev=Info/4 FIREWALL/0x63A00003
BLOCK: UDP 192.168.1.106:138 to 192.168.1.255:138