Remote call fwd 1

[thephonelady]

I am trying to set up remote call fwd so if a caller that gets the Auto Attd(Intuity) needs after hour assistance they press 1 & the call transfers to an ext that is RCF.
Internally it works great- sta to sta and also calling the ext of the Auto Attd(I made it a real ext in the Legend so I could test it. When I test it live(outside call answered by the Auto Attd) and press 1 the call rings in on the QCC queue and does not forward. Am I forgetting something??? Thanks in advance!!

 

[SYQUEST]

Hi thephonelady,

Besides the station you are activating for RCF, the station ports connected to the Intuity need the following made active or turned on: Trunk-to-Trunk, LS disconnect supervision, and outside access if the Intuity stations are restricted.

Check those items to see if any were missed. When a caller makes a selection in the Intuity, its actually "hookflashes" the station port and does a call transfer. So all those things would apply for the call completion to take place.

 

[thephonelady]

Hello SYSQUEST,
Changing the LS disc setting did the trick! Thanks & have a great day.

 

[thephonelady]

Sysquest,
I noticed in one of your responses that you worked at the Crystal Cathedral...so did I, but on the Definity. Small world. Did you ever work for Avaya??

 

[SYQUEST]

Hi thephonelady,

That was back in the late 1970s I was working for an Interconnect company called Panoramic Audio in Irvine. They had installed the NEC NA120 DIANA, which was a crossbar PBX with 1A2 KTS throughout the property (that was before I worked there). All the telsets were TouchTone™, Schuller liked fast communications. In the early 1980s he cutover to CENTREX, because the crossbar was too slow! I remember Pacific Bell bringing in a new 300 pair cable to the MPOE in the main bldg. Since we did not service them after that, I lost touch with what was going on there. Is the Definity located in the same basement area?

No, I did not work for Avaya, but I did work @ WESTERN ELECTRIC Southern California Service Center in Commerce, Avaya's predecessor, before working for Panoramic Audio.

Btw, I don't know if you realize, but the Central Office is across the street from the church, ORNGCA14, which at that time had a 1AESS switch serving the area. Also called "Orange-Chapman", it is a split office. It has two rate areas, Garden Grove and Orange.

It is most interesting who you may bump into. Definitely a small world.

....JIM....

 

[thephonelady]

Yes, the Definity is in the basement, at least the last time I was there- I retired from AVAYA in 02 and now wk for an AVAYA business partner. Yes it is a small world!!!