Remote Call Forwarding

[map3rd]

Is there a way to turn on and off call forwarding remotely WITHOUT using remote access or telecommuting access?

For Example: I would like to call a DID to turn on call forwarding and another DID to turn it off.

I've even tried using the remote access DID and barrier code with the call forwarding feature and number to forward all in one string and it doesn't like it.

 

[kyle555]

lookup feature name extensions on ec500.

 

[map3rd]

can't use EC500 either

 

[kyle555]

then, no, i don't think so.

 

[AvayaTier3]

Hardware platform?
Definity/CM/Aura Software version?

Why do you not want to use remote access or telecommuting-access?

Is vectoring turned on?




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bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
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[map3rd]

too many steps for the user

enter remote access number
enter password
enter feature
enter enter extension
enter number to forward

I wanted to try to streamline it but i haven't found a way. I counldn't get it to work with vectoring either.

 

[map3rd]

CM 6, DL 360's

 

[john8lee]

Are you looking to have this feature for a single user or company-wide use for everyone to be able to perform this for their own respective Extn?

 

[map3rd]

Hopefully just this one user. She is at 2 different offices, one avaya system and the other mitel. The mitel can do a speed dial so I'm trying to find an easy way on the Avaya.

 

[john8lee]

Why are you unable to use EC500?
is the user wanting to change the call forward termination point?

 

[map3rd]

With EC500 there were instances where EC500 and the Call Forwarding were pointing to the same number and therefore going to voicemail.

 

[john8lee]

ok, so is the user pointing to different phone numbers?
EC500 is the most straight forward as long as you take away the call-fwd button to remove the double jeopardy situation

 

[john8lee]

is there a repeatable pattern to when and where the user forwards the avaya extn?

 

[map3rd]

there is overlap because EC500 would ring both phones and call forward would be pointing to that same phone so it goes to vm.

 

[john8lee]

ok so why not just use EC500 and not call-fwd?

 

[map3rd]

the one site is the Mitel which would use call forwarding.

 

[john8lee]

so you are call-fwd both the avaya number and the mitel number to the same phone number?

 

[map3rd]

yes when she leaves one site to go to the other there will be overlap.

 

[john8lee]

How about forwarding the Avaya to the Mitel only and let the Mitel handle the forwarding to another number.
This way when the user is on the avaya they just turn off call-fwd and then turn call-fwd back on to the mitel before they leave

 

[map3rd]

there would still be overlap until they got to the site to turn it off.