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Remote Call Forwarding with Simultaneous Internal Alert

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jag62470

jag62470

IS-IT--Management
Joined
Jun 17, 2002
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81
Location
US
I'm trying to get this to work. I was able to get Remote Call Forwarding setup but I cannot get the Simultaneous Internal Alert to work as well. Is there a special trick to this. All I am trying to do is setup an extension to both ring internally and externally to a cell phone. Is this possible?

Thanks,

Jacob Gomez
Technical Services
Faith Assembly of God
 
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not the way you want .
but have your main station ,coverd delayed by an adjunct that will call foward to your cell
 
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Make sure you do not use a "9" before the remote forwarded telephone number. RCF with simultaneous alert bypasses ARS - so the 9 is not necessary in the dial string. If you include it - the forwarding will not work. The call should simultaneously ring at the forwarding extention (simultaneous alert part). If the extention has coverage and/or voicemail - you may need to play with the settings - so that forwarded call has enough time to be answered.

Tom Daugirdas,
President
STCG, Inc.
stcg.com
 
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Hi Tom,

Can you tell me what specific dial string to use in order to make the simultaneous alert work?


Thanks,

Jacob Gomez
Technical Services
Faith Assembly of God
 
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This is right out of the Feature Manual for Magix R3.0

For Release 2.2 and later systems, to forward calls to an outside telephone number and activate the simultaneous alert, either press a programmed Forward button, or press the Feature button and dial 33#. Then dial the destination telephone number followed by a pound sign (#) to signal
the end of the dialing sequence. The line chosen is the next idle line in the Remote Call Forwarding With Simultaneous Alert pool. It is not necessary to dial the ARS, pool dial-out code or the Idle Line Access code.

So the string as an example could be: 33# 1-847-251-xxxx #;
or 33# 847-251-xxxx # - if the area code is not required.

I did not see any limitation as to type of trunk (POTs, PRI, etc.) - however if any loop start trunks are in the pool - reliable disconnect has to be set to "Yes" - or no remote forwarding will work.



Tom Daugirdas,
President
STCG, Inc.
stcg.com
 
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Ok, I tried that but when I press the forward button and try to dial the outside number it thinks I'm trying to do an internal extension and will only accept the first three numbers (we're on a 3 digit dial plan).

Any ideas?

BTW, We do have a PRI.


Thanks,

Jacob Gomez
Technical Services
Faith Assembly of God
 
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Have you authorized the extention (via system programming)for "remote forward" and "trunk to trunk" transfer?

Tom Daugirdas,
President
STCG, Inc.
stcg.com
 
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Yes, I can get it to remote forward it just won't do the Simultaneous Inside alert at the extension.


Thanks,

Jacob Gomez
Technical Services
Faith Assembly of God
 
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Not sure why it is not working for you. Maybe it would help to print and post the extention report for the phone in question. Just for kicks - set the phone to all lines immediate ring - to see if it makes any difference.

Tom Daugirdas,
President
STCG, Inc.
stcg.com
 
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At the top of page 378 of the feature reference manual. It states "1 pool per extension, the pool can only use PRI lines,T-1 lines emulating TIE,or analog TIE lines; the pool cannot contain lines used for private networking"

 
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Me neither. Here is the extension print. I hope this helps you find something I've missed.

A Extn SS/PP Type
A 130 4/ 7 MLX-10D

A CTI Link : No Alarms: ACTIVE
A Pool Access : 890
A Page Group :
A Primary Coverage :
A Secondary Coverage :
A Coverage Group : 30
A Call Screening : OFF
A Group Coverers : 770
A NS Groups :
A Auxiliary Work Time : NOT ACTIVE
A Group Calling Member:
A Group Calling Log In:
A Agent ID :
A Pickup Groups :
A Allowed Lists : 0 1
A Disallowed Lists : 0
A Restrictions : UNRESTRICTED
A ESS Sup. Status : NOT ACTIVE
A ESS Restrictions : ESS-0 - NO RESTRICTION
A Auto Callback : OFF
A Call Waiting : OFF
A Abbreviated Ring : ON
A Line Preference : ON
A Shared SA Ring : ON
A Receive Voice Calls : ON
A Coverage Inside : ON
A Forwarding to :
A Delay Forwarding : 0
A Rmt Call Frwd Pool : 893
A ARS Restriction : 3
A Forced Account Code : No
A Microphone Disable : No
A Rotary Enable : No
A Remote Forward Allow: Yes
A Trunk Transfer Allow: Yes
A NS Exclusion : Yes
A Voice Announce Pair : No
A Voice/Data Pair : No
A BIS/HFAI : No
A Language : English
A Authorization Code :
A 2B Data Port : No
A Primary Ring Delay : 2
A Secondary Ring Delay: 2
A Group Cover Delay : 4
A HotLine Extension : No
A Networking and ISDN Display Preference: BOTH
A Service Observer:
A Service Observing Group:
A EXTENSION INFORMATION


A Extn SS/PP Type
A 130 4/ 7 MLX-10D

A Button 34 *21 6584754s Status None
A Button 33 *21 2730214s Status None
A Button 32 *21 8264851s Status None
A Button 31 *21 Blank Status None
A Button 30 *21 Blank Status None
A Button 29 *21 Blank Status None
A Button 28 *21 Blank Status None
A Button 27 *21 Blank Status None
A Button 26 *21 Blank Status None
A Button 25 *21 Blank Status None
A Button 24 *21 Blank Status None
A Button 23 *21 Blank Status None
A Button 22 *21 Blank Status None
A Button 21 *21 Blank Status None
A Button 20 *21 Blank Status None
A Button 19 *21 Blank Status None
A Button 18 *21 Blank Status None
A Button 17 *21 Blank Status None
A Button 16 *21 Blank Status None
A Button 15 *21 Blank Status None
A Button 14 *21 Blank Status None
A Button 13 *21 Blank Status None
A Button 12 *21 Blank Status None
A Button 11 *21 Blank Status None
A Button 10 *22 Auto Dial 157 Status None
A Button 9 *22 Auto Dial 134 Status None
A Button 8 *22 Auto Dial 138 Status None
A Button 7 *22 Auto Dial 104 Status None
A Button 6 *47 Do Not Disturb Status Off
A Button 5 *33 Forward Status Off
A Button 4 893 Pool -N
A Button 3 *18 SysAcc-OO Ring Status None
A Shared System Access:
A
A Button 2 *16 SysAcc Voice -I Status None
A Shared System Access:
A
A Button 1 *16 SysAcc Ring -I Status None
A Shared System Access:
A

Thanks,

Jacob Gomez
Technical Services
Faith Assembly of God
 
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Is the 893 pool programmed as the simultaneous alert pool? Does that pool only have PRI lines (as noted by "1043")? Is autoselect set to choose that pool button first?

Tom Daugirdas,
President
STCG, Inc.
stcg.com
 
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Yes, 893 is programmed as simultaneous alert pool. That pool only has PRI lines.

I'm not sure what you mean about autoselect set to choose that pool button first. Where would I go to check that. I do know that when I press 9 to get an outside line it does choose a line within pool 893 if that is what you are asking. Pool 893 is the only pool that we are currently using.


Thanks,

Jacob Gomez
Technical Services
Faith Assembly of God
 
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Autoselect can be programmed through centralized programming. Press menu, system prog, start, more, centr prog, extention, 130 enter, press any line button, list feature, choose autoline select, press the button for pool 893, press exit. See if that makes a difference. I am not sure if it will - if 893 is the only active pool in your system.

Tom Daugirdas,
President
STCG, Inc.
stcg.com
 
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I changed the autoselect and that didn't work.

I thought of something else though. I went ahead and entered a delay forward of 3 rings. This rings to my office phone 3 times and then rolls over to my cell phone. I think this will work out. It's not as slick as the simultaneous alert but it will work ok.

Thanks for trying to help.


Thanks,

Jacob Gomez
Technical Services
Faith Assembly of God
 
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Here's something to check - your PRI lines MUST be set up routed by Line Appearance NOT by Dial Plan - everything else looks good
 
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Do a printout of the PRI info on SPM. Here's a sample. Where it says Incoming Routing: You'll see either By DIal Plan or By Line Appearance. If by dial plan, I have a work around for this.

bill

A PRI INFORMATION



A Slot 5 Switch: 5ESS

A Slot 8 Switch: 5ESS

A System: By line

A BchnlGrp #: Slot: TestTelNum: NtwkServ: Incoming Routing:
A 1 5 CallbyCall By Dial Plan

A Channel ID: 23 22 21 20 19 18 17 16 15 14
A 13 12 11 10 9 8 7 6 5 4
A 3 2 1
 
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